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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was rotten food in the cubbards and djrty socks shoved under the beds
Business response:
Adri, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dirty and no housekeeping. Very dirty room. No house keeping unless you paid additional for it. No kitchen items unless requested. Bad place. Don’t stay there if you don’t have to.
Business response:
Thank you for the review of your stay. We are sorry for the disappointment you had with our dishware and housekeeping policy. We also apologize for the cleanliness issue you encountered during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Change the sheets Pubic hair on the sheets! Granola bar for breakfast and instant coffee
Business response:
Janet, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We value your comments and hope to have another chance to provide you with a better experience. Sincerely, Hotel Management
Just dirty...stained....food on floor in my room when I checked in
Business response:
Catherine, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The linens were not clean. At check in, there was a line and no acknowledgement from the one person working. No real friendliness. The room was not at all what it appeared on the website. Breakfast was a tiny coffee bar. Disappointed for sure and won’t be returning.
Business response:
Thank you for being our guest. We apologize for the issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.