Extended Stay America - Boise - Airport

Business response:

Thank you for your feedback. We regret your disappointment with your recent stay at our hotel. We are also sorry to read that you felt the value of our accommodations did not match your expectations. We hope you will reconsider and stay with us again so that we can provide you with the type of service that makes you appreciate staying with us. Sincerely, Hotel Management 

Business response:

Daron, thank you for your review. We apologize for the trouble you experienced in our parking area and the inconvenience you had due to your bed. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. Also, we wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sin... read more

Business response:

Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Dear Nick, Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the oversights of your room, the smoke smell in the hotel, and other concerns you mentioned in your review. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention. Our team will review your comments and address these concerns appropriately to prevent them from reoccurring. We are grateful for your business and hope to welcome you once again to our ho... read more