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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This property lacked wi-fi service even though it’s listed. The beds were uncomfortable, the air conditioner did not work so it was sweltering in our room, there was no remote control to the TV, no dishes in the kitchen, and the room was cramped so much that there was only 6 inches between the bed & closet on one side, 3 feet between each bed, & another 10 inches between the 2nd bed & the outside wall. I would not recommend this hotel to any friend or family. This is a medium cost hotel but felt cheap.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Also, to ensure the cleanliness of kitchenware upon check-in, these items are kept at the front desk. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We reserved a Double Queen room and upon arrival there wasn’t one available. They had us in a King room with a roll away. We were then told a roll away wasn’t available and to check back the following day. We kept checking back and one was never available. I slept in the recliner for 4 nights. Would have gone somewhere else, but no other hotel could accommodate our length of stay.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We are sorry the room you requested was unavailable. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
There Dish Network wasn’t working. Very few channels. If you weren’t a coffee drinker you don’t get anything thing to drink with their grab and go breakfast. It really was sent a breakfast but a muffin and coffee. Won’t be back!!!
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Your concern regarding the television will be shared with the respective team so that corrective measures can be taken. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
I guess they accept pets, however their was a yapping dog in the room next too me. I wanted sleep not a dog show
Business response:
Thank you for your review. We apologize for the noise you experienced from other guests of the hotel. We want our guests to enjoy a good night's sleep, so we would have welcomed the opportunity to address the noise issues while you were still here. Please consider giving us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dirty room and un organized staff We were booked into a room and when we went to head in discovered someone else was currently staying in that room. The lady at the desk was very nice and apologetic and we got a new room a few doors down the hall. The room was not clean ( we found some one else's dirty socks by the bed.) The room was not put back together correctly after cleaning either as the mattresse was flipped the the side you sleep on was facing the box spring. Will not be staying at a extended stay from now on.
Business response:
Thank you for your review. We apologize for the mix-up with your reservation and for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our front desk, and we're taking immediate actions to make sure such incidents are prevented from occurring again. We have also shared your feedback with our housekeeping team to be more diligent with our efforts moving forward. We hope you will give us another chance to prove that we are committed to providing an excellent experi... read more
Didn’t have tv avaialabke qtrs for the laundry didn’t even try and offer me anything to make up for the lack of service before check out I had the housekeeper banging on my door to have me leave an hour early andnthen at check out there was no one at the desk as there lobby was full of people waiting for any staff member to see us standing there
Business response:
Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Consider circumstances I had a very privacy invading experience checking in otherwise the actual hotel was nice, as was the room
Business response:
Jessica, thank you for being our guest. Although you liked our well-kept property, we are sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.