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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
YUCK Horribly run down place. would never stay here again and will tell others the same
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you found our hotel to be outdated. I will be working diligently with my maintenance and housekeeping staff to ensure that our rooms are meeting standards. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay America location in the future.
A terrible experience Dirty rooms and not as advertised. The "fully equipped kitchens" didn't have any dishes, pots, pans, or silverware. I ate my dinner with my fingers. The toilet was full of toilet paper and clogged when I got to my room. The guy that came and plunged it slopped toilet water all over the floor and just left it there. The heater sounded like an airplane trying to take off.
Business response:
Joshua - Thank you for bringing this to our attention. We are disappointed to hear that you were not informed of our customizable kitchen packs and that your toilet was not functioning properly. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment and deliver them to your room upon request. We will work with our front desk staff to ensure we are fully informing our guests of our available amenities during check-in. We will also have our maintenance engineer ad... read more
Just don't risk it. I stayed there a few weeks ago and had dirty towels hanging on the rack. No dishes in the "fully stocked" kitchen and a broken TV remote. Decided to give them a second chance. Big mistake. I told the clerk about my previous experience and he "checked my room"before giving me a key. After getting the all clear I headed to my room only to find a bloody bandaid in the hallway that the clerk had walked by at least twice. A bad omen as it turned out. The kitchen was again not fully stocked. When asked the cler... read more
Inside lobby elevator and hall smelled bad. No washcloths in room. Light next to bed didn't work. Room needed a paint job. Wouldn't stay there again
Business response:
Thank you for telling us about your stay. We are disappointed to hear you experienced an unpleasant odor and maintenance issues. Please accept our apologies. We will work with our housekeeping staff to ensure all areas of our hotel smell fresh and clean at all times. We will also have our maintenance engineer address the issues in your room. Thank you again for your feedback. We do hope that you will return to our hotel, or any other brand location in the future.
Dirty and Smelly, but decent location Cigarette smoke smell throughout whole building including rooms. Service desk was friendly, but building overall was not very clean.
Business response:
Thank you for posting a review of your stay. We are glad that you enjoyed our friendly staff; however, we are sorry to hear that you experienced an unpleasant odor and that our level of cleanliness did not meet your expectations. We will retrain our housekeeping staff on our cleaning and odor control procedures. Thank you again for bringing this to our attention. We hope to see you again in the future.
location was great but the hotel itself was aweful the carpet was stained and looked like it had never been shapooed. There was blood on the bathroom door that looked like it had been there for awile.Bed wasn't very comfortable, did like the mini kitchen but I had to bring my own coffee pot because one was not provided. The recliner chair that was in the room was broken and even if it wasn't broken I would not have sat in it, it was discussedingly dirty.
Disapointment Had a lot of employee kids hanging out in lobby and parking lot. Breakfast bars were old and they ran out of coffee.
Terrible, smelly, horrible. The only reason I booked this hotel was that I could see it across the street from where I was having dinner. Big mistake. I should have read the other reviews first. From the appearance and smell of the lobby alone I knew I couldn't stay there. I left and forfeited the money. this place shouldn't even be listed on hotels.com
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the first impression of the hotel upon your arrival is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I am working with my housekeeping staff to ensure that we are properly maintaining and cleaning our common areas so that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your f... read more
Not up to quality of other Extended Stays I have stayed in Extended Stay Hotels previous and always been pleased. The Boise property was not clear, old carpet and furnishings, and dirty elevator. While the staff did indicate the second floor is up for renovation, there is no excuse for not using the vacuum cleaner!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there were cleanliness issues in our elevator during your stay, and that you found our carpet and furnishing to be outdated. As this hotel’s manager, I will be working with my staff to review our cleanliness standards of our rooms as well as our common areas, including the elevator. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you s... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.