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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad experience Check in was very slow and our room was supposed to be a queen bed but was either a double or a new size of queen. We were awoken to the fire alarm blaring at 5:45AM the morning we were checking out so we quickly got dressed and grabbed our stuff and stood outside for over 20 minutes while they put out the fire which my husband found out when he finally found an employee. We gave him our room keys and left with guests still outside
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I will be coaching our front desk staff to ensure each guest has a comfortable stay and receives professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Stay away! Stay away! Nasty rooms!
Business response:
Haleigh - Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously make changes to our brand to improve our guests' experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.
Not a good place to stay Lots of people fighting, argueing. Police were there one afternoon, night, were still there when we went to bed. People hanging around the back, smoking
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were unhappy with our hotel. Please know that guest safety and security is our number one priority. To uphold our company’s high standards, we will be taking all appropriate actions and making sure our staff increases the frequency of their rounds of our property to ensure each guest has a comfortable stay. We continually work to improve our hotel, so I really apprecia... read more
Boise spartan settings, hallway had definite smoking which permeated into room.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that there were odor and cleanliness issues in your room. To uphold our company’s high standards, we will be sure to inspect all rooms and work with our housekeeping staff to better eliminate smoke odors to ensure guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next t... read more
We weren't expecting much, however we were very unhappy with the bed and linens-quality,age and cleanliness. No amenities in room at all. Staff was kind. hallways smelled bad
Business response:
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were unhappy with our hotel. To uphold our companyâs high standards, we will be sure to inspect all rooms and linens so each guest has a clean and comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're i... read more
The place is understaffed and heavily trafficked. This would be a good place to stay if they invested more in maintenance. It is understaffed and dirty. It needs an overhaul. I won't stay there again.
Review from a mom Room air condition is too loud and uncomfortable. With kitchen is very handy. The location is good. I hope they change policy by not allowing smoking inside room. My neighbor's dog bark sometimes. Surprise to let pet stay
Unclean "clean" beds Cleanliness was an issue. Black dig hair in the sheets and flannel blanket on the "clean" bed. Gross
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced cleanliness issues during your stay with us. Your comments were reviewed by the staff, and we will take additional time in each room and review quality control standards to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would like the ... read more
Cheapest rate in town and there is a reason for it Room smelled of cooked fish entire night. Room should not have been rented it needed 48 hours to air out. No other rooms were available and no refund was given. I will not be back.
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness issues in your room is truly regrettable. We are very sorry for your experience. To uphold our companyâs high standards, I will be making sure that my staff and I inspect all arrival rooms before guests arrive to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next ti... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.