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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud construction I got woke up before 8am to what sounded like scraping on the floor above me& pounding something with a hammer too. Kind of disturbing as id for in late from out of town. If i would've known, or if hotels. Com would've listed the fact of construction going on, then i wouldn't have stayed there.
Business response:
Thank you for giving us feedback on your stay. I am disappointed you were not made aware of the construction going on. Please accept my apology of this miscommunication. This will be addressed to our staff so guests will be properly informed during check in. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
CHANGE OF DATES 8/2/16 NOT 8/8/16 WHEN WE ARRIVED ON TUESDAY 2ND AUGUST, WE WERE BOOKED IN AND TOLD OUR ROOM WAS 253. WHEN WE WENT TO THE ROOM THERE WAS A "DO NOT DISTURB" IN THE DOOR, WHEN WE TRIED TO USE OUR KEY A MAN CALLED OUT FROM INSIDE THAT THE ROOM WAS TAKEN! WE WENT DOWN TO THE FRONT DESK AND THEY SAID THEY DIDN'T HAVE ANY OTHER ROOMS. IT WAS GETTING LATE AND SHE SUGGESTED THAT THEY DID HAVE A ROOM WHICH HAD JUST BE VACATED. HOWEVER, IT DID NOT HAVE ANY CURTAINS, BUT WAS ON A QUIET SIDE OF THE HOTEL WHERE THERE WER... read more
Beds are horribly uncomfortable. An for the money we spent for the too. The should have had a continental breakfast, not just some granola bars. The staff was very friendly though. But we won't be going back.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues you had with your mattress. I apologize it did did not meet your expectations, like many things here at the Hotel we take pride in our ability to manage Guest issues. In your case we were not notified of any issues you had with the room. Our goal is to ensure you are provided w... read more
Dirty rooms The bathroom smelled like urine and their continental breakfast was old apples and oatmeal bars. I would rather stay at a motel 6 which is cheaper and cleaner.
Business response:
You review recently caught my attention. I am disappointed at the state of your bathroom in your room. Our housekeeping staff have been addressed about this issue so it will fixed and so other guests will not endure the same experience. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
worst experience ever- gone to the dogs Dogs barked and howled all night. It was very noisy. I did not get any sleep. I got up at 4am because the dogs were so noisy.It was a horrible experience. I would not stay again and I would not recommend to others. I would like my money refunded.
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize you had to endure barking and noises from dogs. Our staff have been informed to take a more proactive role to ensure there aren't any loud noises hindering guests from having a good night's rest. Please accept my apologies. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Looks are decieving They remodeled the outside when they need to update the inside of the rooms and entire building....old, smells, and just uncomfortable. No effort on the continental breakfast at all...and over priced...
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Thank you for noticing our effort to update our exterior. This is the first phase of an entire property remodel. We will also be completing the interior before years end. We are very excited for the project to be complete... read more
Too far gone. Sad place, more like a frat house than a hotel. Breakfast not continental, just a "coffee bar" with packaged cereal bars and instant oatmeal with flavored Coffee Mate for milk. Air conditioning unit did not work, and it was a hot night in Boise.
Extended Stay America Boise During r stay was a sold out week for the hotel r neightbor next door was waking up at 5sh in the morning showering and 6sh making breakfast and singing I went to the front desk and we requested a change of room, a nothing could be done, it was horable experience. couldn't sleep inn. for two days ,had to bother friends to stayed at their placed.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Bad Experience Check in was extremely slow, were told our room was cancelled by Expedia (verified by Expedia that they did not cancel our reservation). Manager was very nice but receptionist was slow and did not seem to be efficient at the check in process even for other guests. Hotel room was very dirty. Beds were comfortable but that was basically the only thing good about the hotel. Would not stay again.
Business response:
Thank you for your recent review of your stay. We apologize that we did not meet your expectations of a speedy service. In response to your feedback, we will ensure that enough trained staff is hear to accommodate peak check-in times. Thank you very much for bringing this to our attention. We do hope that you will consider our hotel again so we can show you the positive changes we're making.
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.