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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty,very poor housekeeping. Upon getting to my room noticed bathroom floor appeared dirty. Used wet wash cloth to clean the floor and it was disgusting. Wash cloth was dark brown with dirt. Room condition worn and dirty. No laundry bag, no transportion to airport like surrounding hotels. will not stay there again.
Business response:
I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you did not enjoy your stay with us. To ensure that a situation like yours doesn't happen again, my team is completing additional training and management will ensure to double check rooms for quality assurance. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Thumbs down We found a dirty towel behind the tv while trying to plug something into an outlet. There were spots on the toilet like no one cleaned it. There was a soap wrapper still in the shower from the last person when we got in. Wifi doesn't work for Xbox etc.. Smoke detector wasn't in use (light wasn't flashing, battery wasn't pushed in).
Business response:
Lizzie - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. We hop... read more
Cheap and uncomfortable Terrible beds and foam pillows. Noisy rooms. Could hear the neighboring rooms tv through the thin walls. Woke up from loud footsteps above us.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, I will inspect our mattresses and bedding to ensure that it meets our company’s high standards. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel,... read more
We had a room at the end and the very loud outside door became a revolving door around 12:30-2:00 AM. The kitchen was not clean (2-liter soda bottle in a drawer, mold in a cabinet). Bathroom is very small and tight. Breakfast was oatmeal, muffins and fruit and was located in the main lobby.
Business response:
The feedback provided in your review is much appreciated. The situation you described regarding the room conditions is truly regrettable. We are very sorry for your experience. To prevent this from happening again, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals as well thoroughly inspecting our rooms. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show ... read more
Was very disappointed that The rooms were not up to date. I got a non smoking room and it still had that lingering smoke smell. Heater was very noise. The bathroom was fairly clean, but once again not modern updates.
Business response:
Thank you for your recent review of your stay. The situation you described regarding your recent visit is truly regrettable. We are very sorry for your experience. To uphold our company's high standards, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. Additionally, I am pleased to let you know that we will be receiving a full renovation later this year, which will include interior and exterior renovations as well as us becoming a completely nonsmoking property. I am g... read more
Recieved a full bed when I paid for a king and dirty towls were left inside from the previous guest
Business response:
Thank you for the feedback about your stay at our hotel. I was disheartened to read that you did not receive the room-type you reserved and that there were cleanliness issues in your room. Please accept our apologies. In response to your feedback, we will make sure we are monitoring our room inventory as well as carefully inspecting rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel or any of our other brand l... read more
Not worth it!!! Hotel was run down, dirty, and was loud. There was standing water in the bathtub. It was late when I checked in & I had to get a couple hrs of sleep. I slept in my clothes & got up & got back on the road. If I wasn't so exhausted I would have walked out.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and great customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Lost or hotel room and smoking leaking into rooms This hotel is a joke. They lost one of our reservations out of 3 rooms on two separate days. They tried to force blame on the book I no company and promised that when we return in and week it would be resolved. It wasn't! The first day they made me call the reservation company even though I had receipts in hand. The second day they had 2 out of the 3 rooms but still managed to mess up on the 2nd out of the 3 roooms by giving away out request for two beds. Our family with sma... read more
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.