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Extended Stay America - Boise - Airport
- Hotels
- Boise, ID
About this business
Location details
2500 S. Vista Ave., Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Una experiencia no grata.
Property still offers smoking rooms.... the entire property reeked of smoke. Breakfast offering was a granola bar; muffin; and coffee. So glad I was only there for one night. Will not stay here again.
Business response:
The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations were not to your expectations. In response to your feedback, I will be working with our housekeeping staff on ways to better eliminate smoke odors. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The bathroom was very dirty
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disgusting. It was filthy. Worst hotel I've ever stayed at. Stunk like cigarettes
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working closely with our housekeeping staff to ensure we are better eliminating smoke odors. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
disappointed..will not return Very disappointed... No ice machine...no wake up call service which I needed for a 4AM hospital check in... And worst of all there were dust motes hanging fro the ceiling and clogging all air vents.... More could be reported, butt why bother..???
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness and service issues you experienced. As this hotel’s manager, I can assure you that I will be retraining our housekeeping staff as well as making sure we are responding to guest requests in a timely manner. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Never again! Very run down....checked in and someone was calling the front desk needing toilet paper, the girl in charge said they were out but went and found one and told the front desk clerk to tell the guest to come get it...really? It has a small kitchen but you had to ask for even a coffee pot, no coffee provided no even a spoon. If you needed it you had to go to the front desk and ask. Next morning, husband went to get coffee..breakfast served from 6-9:30...9:05 no coffee and had to ask, front desk clerk said give me t... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am retraining our staff to ensure we are responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Good area if you're on a budget. Close to airport. Zero frills but competent staff. Strong odor on second floor that wasn't welcoming.
Business response:
I appreciate you taking the time to write a review of your experience with us. Your comments in regards to our friendly staff and convenient location are much appreciated; yet, I was disheartened to read that we did not meet your expectations. To uphold our company’s high standards, I will be making sure we are thoroughly cleaning and inspecting our rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a b... read more
OK just for a night Ok for over night but definitely out dated ... Could use new paint and carpet, etc. But overall it was OK.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. Please accept our apologies that our hotel’s appearance was not up to standard. In response to your feedback, I will be working with our staff to make sure we are following preventative maintenance measures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in th... read more
don't stay here toilet was full of mold, other rooms were very loud through out the night slamming doors , the room had a very bad odor. at 5am someone had caught their room on fire , fire alarms going off fire trucks came
Business response:
Thank you for your recent review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff as well as making sure we are enforcing our quiet hours. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Boise - Airport
How is Extended Stay America - Boise - Airport rated?
Extended Stay America - Boise - Airport has a 3.6 star rating with 2,010 reviews.
When is Extended Stay America - Boise - Airport open?
Extended Stay America - Boise - Airport is open now. It will close tomorrow at 12:00 a.m.