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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Musty smell, poor lighting
Business response:
Dear Ritesh, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We appreciate your feedback and hope to have the opportunity to welc... read more
Disgraceful For the cost of a one night stay, this place was disgraceful. Guests shouldn't have to ask for kitchen supplies, and I didn't know I needed to, (thanks for not pointing that out desk clerk) so the kitchenette was devoid of everything save for a single kitchen towel. Not even the courtesy of a coffee maker. Old grease still caked on kitchen backsplash, outlet and vent hood. Cook top was visibly aged and in disrepair Only one small trash can for the entire room (in bathroom) Dirty linens from previous guest left ha... read more
Paid for a room...caught an Uber to travel 30 minutes from Boston-Logan airport by Uber (expensive). Got to the hotel and was told there were no rooms available even with a paid receipt with reservation number. Searched for another hotel found one and took another Uber to it. Extender Stay America Suites refunded the room cost. It was late at night around midnight after a long tiring day and cancelled flight due to weather. Angry and disappointed doesn't exactly describe the moment.
Business response:
Dear Bruce, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Not cared for. Thank god we only spent one night. Broken lamp on bedside table Slippery, odd shower configuration
Business response:
Brian, thank you for your review of our hotel. We would like to apologize for the maintenance issues you encountered. We truly understand your frustration and appreciate your patience. We have shared your concern with the respective team to make sure this should not happen again. It was a pleasure hosting your visit, and we hope you will be our guest whenever you return to the area. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We appreciate having guest that give us feedback on how we are doing weather it be positive or ways to improve our brand. Thank you for you time with us.
Our check in experience was the worst we've ever had. It took approximately an hour for the front desk clerk to check us in. There were five of us in three rooms, and he made everyone come to the front desk, show IDs, give phone numbers, etc. It took so long, and a line was forming behind us. We weren't fond of the fact that we only had one wastebasket in our room - in the bathroom. None in the bedroom. The hallways smelled like smoke. I will say the bed was comfortable. There was no safety mat in the tub and the bottom of t... read more
Business response:
Victoria, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well, in addition to the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconveniences you experienced. We will be sure to follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the fu... read more
Muy caro yuy malo y mal ambiente
Business response:
Enrique, thank you for choosing our hotel and being our guest. We appreciate your sentiments about pricing and want to assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We do hope that you will consider returning to allow us the opportunity to provide you with a more enjoyable visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.