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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the kitchen was not fully equipped what so ever, i went to the front desk and they couldn’t even provide me with a plastic fork. hotel room was dirty, got sick. won’t be returning.
Business response:
Dear Sydney, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
Would not come back The place is very run down. Toilet in my room did not flush properly. The shower head was coming off the wall. Bed was hard as a rock. Would have been better off sleeping on the floor which i did eventually
Business response:
Dear Mark, thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again for the flawless stay you deserve.Sincerely,Hotel Management
Me cobraron 2000 por la noche i desvía 170
Stay elsewhere Cheaply built property, poorly maintained. Very dirty. Filthy carpets in the halls and room was also dirty. Would not recommend.
Business response:
Dear William, thank you for staying with us and providing candid feedback. We appreciate all feedback - good and bad - and take your comments seriously. Please accept our apologies for the cleanliness issues you experienced during your stay. Your review has been shared with the team to correct and ensure we are better poised to serve you in the future.. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Uncomfortable bed, hard pillows, I stayed here with my family. Firstly, the room keys did not work causing several trips to the front office. Then we got a notice that they were shutting off the water at 9am everyday for repairs so 2 out of the 3 days, I did not get to shower in the AM. The beds and pillows were flat and hard. I would not stay here again nor would I recommend it. We paid almost $200 per night for this miserable room! No discount for the water issue. TV was tiny.
Business response:
Dear Jeana, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Out side surroundings are beautiful but inside very nasty and smells Roche and bugs very horrible smell
Business response:
Dear Nabil, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
I am extremely disappointed with the quality of the property. The amount charged - about $200, is too much for the property. The hallways were stinking, bathroom curtains were moldy, some parts of the room were rusty, the floor (as a whole, not just the bathroom) was moist. I would request a full or partial refund of the amount paid. I would not suggest having this property in future in expedia listings. It is disgusting.
Horrible stay and no help from staff I had 3 room with 2 queen bed in each room. When i reach to the hotel in night at 11.30 pm they gave us only 2 room with 2 bed and 1 room with 1 bed. When I ask to give us 3 room they did help us and rooms were not that clean and I requested all to be next to each other. room says with kitchen and utensil but nothing was in the room and when I ask for utensil they gave us on 2 pc. They told us that we are lucky that they kept room our room and there was possibility that there was no room ... read more
Business response:
Dear Krutika, please accept our apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. Also, we apologize that the room type you requested was not available. We regret any frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We hope we will have a future opportunity to show y... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.