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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We appreciate having guest that give us feedback on how we are doing weather it be positive or ways to improve our brand. Thank you for you time with us.
Dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
A lot of noise and missing item for shower and bed was not comfortable
Business response:
Ahmed, thank you for being a guest at our hotel. We are sorry for the disturbance you experienced and that you were unable to sleep comfortably in your bed. We wish we had an opportunity to address this and make your experience a relaxing one. We hope to serve you again whenver you are in our city. Sincerely, Hotel Management
Business response:
Ashlyn, i am very sorry that your experience was not what you expected. If you would be so kind to contact me at the hotel so we can discuss this matter and find a suitable resolution.
Dirty stinks of garbage
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Rude I stayed and my abusive boyfriend found me in and came broke tv said I pay for the tv and then next day thay charge me 520 dollars for tv threw all my stuff in the garbage
Business response:
Tracee, we appreciate the time you took to show your concern. We take matters like these seriously and will review these instances with our staff. We would be grateful for your patience during this time. Sincerely, Hotel Management
Very unclean. Heater in my room was broken, fumes coming out of it. Sheets looked dirty. Woke up one morning and there were bugs everywhere. Another morning there were chicken bones outside my door. Would not stay here again.
Business response:
Alizah, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.