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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Please accept our apologies for any inconvenience you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Lots of parking space and location. Close to shopping malls and good restaurants
Business response:
Thank you for being our guest. We are pleased you liked our parking facility as well as the ideal location. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Do not recommend
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Nothing really may be just having a television in the room coffee is always cold, when you ask staff for hot coffee they arrogantly say “that is what we have for you”
Business response:
Thank you for being our guest. Please accept our apologies regarding any difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
avoid at all cost I could not believe the condition of the room. When my daughter sat on the bed, the other side of the bed lifted up. The light bulb next to one bed didn’t work. There was only one tiny shampoo bottle with no conditioner. The wood from the bathroom vanity was warped and sticking out. When I tried calling front desk, I found that the phone wasn’t working. Our room adjoined the next room. We could hear the people next door talk, banging sounds, smell of cigarettes and weed. I had to book another hotel (Marriot... read more
Business response:
Margaret, thank you for taking the time to give important specifics in your evaluation of our hotel. We are sorry for the issues you encountered in your suite and the inconvenience it caused. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We also apologize for the noise issue you encountered. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you and your daughter will afford us an oppo... read more
Overall lacks quality in service. Room was ok, bathtub not very clean. Shower faucet mechanisms did work well. Carpets dirty.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the service issue you encountered and will share your comments with the appropriate team to ensure they be more diligent going forward. We hope you will give us another chance to show you our commitment to outstan... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.