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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is not clean, my room was full of dust, hairs and even garbage down the bed. The bathroom was not clean since the first day.
Business response:
José, thank you for your feedback. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. Please consider a futur... read more
Window was broken They didn't clean washroom Used soap and towels in washroom
Business response:
Thank you for your review. We are sorry for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Beds were comfortable but the room was not clean. Stains all over walls, dust built up on all fixtures
Business response:
Thank you for your review of your recent stay. Although you liked your comfortable bed, we apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very unclean. Bath curtain broke. Pillows not good. Bath sink did not drain. Overall, this hotel needs help.
Business response:
Tom, thank you for evaluating your recent stay with us. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We will also share your valuable comments regarding the pillows with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We hope you will give us another chance to provide you with a b... read more
Dig deep for your patience with hotel staff Front desk was awful - no help and long lines!
Business response:
Thank you for evaluating your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It had a kitchen and close to resturants, mall, and movie theater.
Business response:
Thank you for taking the time to write a review of your recent stay. We are happy you liked the fully equipped kitchen in your room and our convenient location. Thank you again for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
The propert needs updating. The lobby smelled of stale cigarette smoke, elevator was broken. The breakfast is prepackaged muffins, coffee was cold with no milk/cream available except flavored. He to wait 10 min for the front desk to show up at check in. Would not recommend.
Business response:
Thank you for your review. We are sorry for the odor you encountered and also apologize for the poor service you experienced. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We will also share your valuable comments regarding our grab-and-go breakfast with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We truly hope you will con... read more
Room was dusty with empty food bags behind phone desk . Small bug crawled up the bed headboard. Morning breakfast could have been better and extended later. Shower head fell off and sprayed the bathroom floor making the adjustable shower head unusable. Used the main shower head which was not adjustable to avoid flooding the bath floor. Used towels to dam off the problem. Room did not have pullout couch but rollaway provided. We made it up with linens provided.
Business response:
Tom, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We understand your frustration and regret the inconvenience caused. We value your feedback and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
The complementary breakfast was meager,packaged muffins and granola bars. They didn't even have real milk for the coffee. The room was cramped and the bathroom was not very clean.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We will also share your comments regarding the cleanliness of the room with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,272 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.