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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. Please share with me any addition information that you would me to revisit on improving the service at this location.
so so room was clean, but old and tired. shower curtain was moldy. dogs barked in other rooms all night. breakfast was minimal. fire alarm went off during visit. not the best experience.
Business response:
Dear Elizabeth, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless sta... read more
Everything was outstanding. I will come back again.
Business response:
Dear Johanna, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management
Business response:
Thank you for your feedback. Please share with me any addition information that you would me to revisit on improving the service at this location.
This property was conveniently located to highway, shopping and dining options. The property was in reasonable condition but was a very bare bones experience. Room was clean, with a completely unstocked kitchenette, but a comfortable bed. There was standing water on the floor of the bathroom when we arrived that needed to be cleaned up. The "breakfast included" claim was a bit of an overstatement; tea, coffee and a pre-wrapped muffin was the extent of breakfast. This was an acceptable travel option albeit a bit overpriced fo... read more
Business response:
Dear Mark, thank you for taking the time to review your stay with us. We are pleased that you have enjoyed most aspects of our hotel, and we certainly appreciate your kind comments about our location. However, we hope you will accept our apologies for the abovementioned issues. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely, Hotel M... read more
Great comfortable stay
Business response:
Dear Yvonne, we are delighted to know you had a wonderful stay at Extended Stay America. Our goal is to provide all our guests with exceptional service. We look forward to welcoming you again. Sincerely, Hotel Management
Good
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,203 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.