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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok, but people were loud at night.
Business response:
Thank you for evaluating your stay at our hotel. Please accept our apologies for the noise disturbance you encountered during your visit with us. We will address your comments appropriately as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Rooms and hallways could certainly be cleaner, but it's an ok safe place to stay with lots of shopping and dining nearby.
Business response:
Gregory, thank you for taking the time to review our hotel. We are glad you had a pleasant stay overall and that our location worked well for you. However, we apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
When I checked in I needed bedding for the sleeper sofa and the gentleman working was only too happy to assist with everything. All in all a great stay 👍
Business response:
Scott, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
Ckuld have been better. Beds were comfortable, pillows too soft. Room floors not clean. Fridge good micro ok. Heat fine, quiet easy to operate. Elevators, dirty.
Business response:
Thank you for being our guest. We are glad to read you had an overall positive experience and liked the comfort of our beds. However, We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experienc... read more
Ótimo custo benefício Custo benefício dentro do esperado. Boa localização, silencioso, próximo a centros de compras. Voltaria outra vez
Business response:
Thank you for staying with us and I look forward to your return.
Good It was great except the bed was a bit uncomfortable but everything else was great
Business response:
Thank you so much for the feedback, this is very important to us and will benefit the company's growth.
Business response:
good morning Helen. Thank you for your rating. we look forward to serving you during your next stay to Burlington. please share with me via email at brl@extendedstay.com how we could have made your stay a 10/10.
Beligerant customer
Business response:
Joseph, thank you for the feedback. We are sorry for the inconvenience you had with other guests. We hope to have the opportunity to host you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,203 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.