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Extended Stay America - Boston - Burlington
- Hotels
- Burlington, MA
About this business
Location details
40 South Ave., Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback. Please share with me any addition information that you would me to revisit on improving the service at this location.
This property was conveniently located to highway, shopping and dining options. The property was in reasonable condition but was a very bare bones experience. Room was clean, with a completely unstocked kitchenette, but a comfortable bed. There was standing water on the floor of the bathroom when we arrived that needed to be cleaned up. The "breakfast included" claim was a bit of an overstatement; tea, coffee and a pre-wrapped muffin was the extent of breakfast. This was an acceptable travel option albeit a bit overpriced fo... read more
Business response:
Dear Mark, thank you for taking the time to review your stay with us. We are pleased that you have enjoyed most aspects of our hotel, and we certainly appreciate your kind comments about our location. However, we hope you will accept our apologies for the abovementioned issues. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon. Sincerely, Hotel M... read more
Great comfortable stay
Business response:
Dear Yvonne, we are delighted to know you had a wonderful stay at Extended Stay America. Our goal is to provide all our guests with exceptional service. We look forward to welcoming you again. Sincerely, Hotel Management
Good
Not fancy but a decent place to stay. Staff was friendly and helpful. Close to great restaurants. Would stay again.
Business response:
Thank you for staying with us. We appreciate having guest that give us feedback on how we are doing weather it be positive or ways to improve our brand. Thank you for you time with us.
property is showing its age, tub spigot leaked bad, which lead to the room smelling damp and musty
Business response:
Dear Bruce, although your rating does not match your review, we thank you for sharing your observations. Please accept our apologies for the maintenance and housekeeping issues. We will address this issue with our team internally and ensure that this will be taken care of. We appreciate your business and look forward to seeing you soon. Sincerely, Hotel Management
Nice staff, bad accommodations The staff was all very polite and attentive, however the accommodations were questionable. They did not have basic toiletries beyond bar soap and a shampoo/conditioner combo, so we drove to Wegmans to buy our own. No ice machine, they provide ice cube trays for the freezer. No first aid kits on site either. (We had an injury requiring an ice pack.) The surfaces were clean and the bedding had been bleached, but we had to request linens- the room did not have any in place. Inside the windowsill w... read more
Business response:
Elizabeth, thank you for your candid evaluation. We are glad you were pleased with our well-kept accommodations and with the service our associates delivered. However, we regret not meeting some of your expectations and apologize for the concerns you outlined with your guest room. We will address this with our team and take steps to make sure we are enforcing the smoking policy more efficiently. We will also share your comments with our team regarding the cleanliness issues you experienced and take steps to ensure we are mor... read more
Frequently asked questions about Extended Stay America - Boston - Burlington
How is Extended Stay America - Boston - Burlington rated?
Extended Stay America - Boston - Burlington has a 2.9 star rating with 2,246 reviews.
When is Extended Stay America - Boston - Burlington open?
Extended Stay America - Boston - Burlington is open now. It will close tomorrow at 12:00 a.m.