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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property has a violation on the front window entrance. We had no choice had to stay. The odor in the room from was horrendous. The shelf was hanging off the wall, the floors were super sticky. Door was sticky to the bathroom. So not impressed at all. You get what u pay for...but this want worth the money at all. Also says breakfast included. Lies, only a coffe nook in lobby which was gross.
Business response:
Dear Diana, Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay. Rest assured, we take such matters seriously and will address them promptly to ensure a more pleasant experience for our guests. Your feedback is valuable, and we'll work diligently to improve. We apologize for any inconvenience and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Management
The room was dirty. When I arrived it was not ready at all.
Business response:
Dear Santiago, Thank you for sharing your honest feedback of your stay with us. We sincerely apologize for the inconvenience you experienced upon arrival. Providing clean and well-prepared accommodations is fundamental to our standards, and we regret falling short in this instance. Your feedback is crucial, and we are addressing this matter with our housekeeping team to ensure it doesn't recur. We appreciate your patience and hope to have the opportunity to deliver a more satisfactory experience during any future stays with ... read more
terrible
Business response:
Dear Rishi, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. We never intend to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Very loud fighting and and talking all night in halls. Scary
Business response:
Dear Mary, Thank you for choosing our hotel. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. Please accept our sincere apologies for the inconvenience caused. We take your concerns seriously and would like to let you know that our front desk is available around the clock for future visits to help make you as comfortable as possible. We hope to provide you with a more tranquil and enjoyable stay in the future.Sincerely,Hotel Management
Hotel is used as a homeless shelter! Lots of families and individuals who looked not clean. Amenities described on Expedia were NOT available, for example, pans for simple cooking. I managed to get two “clean” glasses which were unwrapped and uncovered. The desk clerk appeared to also act as maintenance. NOT business friendly at all. Terrible place. I moved to an alternate location after one night
Business response:
Dear Chris, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will retu... read more
This place is very run down… apparently it looks like ppl live on the property full time. TV was broken with no replacement option. Went down for breakfast and it was over by 8:45am, meanwhile sign said 9:30am
Business response:
Dear Gessel, Thank you for choosing our hotel and sharing your experience with us. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We also regret your disappointment regarding our breakfast. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance t... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.