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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sofa bed was dirthy horrible Noisy Witch was Nice the good Man ho was on the réception ....hé have help me Véry Much thanks for him.
Business response:
Dear Djeriouat, Thank you for your feedback. We apologize for the condition of the sofa bed and the noise disturbance you experienced during your stay. We are grateful for your kind words about our reception staff, especially the gentleman who assisted you. Your appreciation will be shared with him. We are committed to improving our services, and your comments will help us do so. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Room was disgusting and smelled moldy They don’t clean enough. Beds are hard. Only decent thing is they are cheap & affordable!
Business response:
Dear Kelly, Thank you for sharing your feedback. We apologize for the cleanliness issues and the discomfort you experienced with the bed during your stay. This is not the level of service we aim to provide, and we will be addressing these concerns with our housekeeping team to ensure improvements are made. We appreciate your acknowledgment of our affordability, but we understand that comfort and cleanliness are equally important. We hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel... read more
Room was disgusting. Rug felt wet and room smelled moldy!!! But they are cheap!
Business response:
Dear Kelly, Thank you for your feedback. We sincerely apologize for the condition of your room and the discomfort you experienced. A wet rug and moldy smell are unacceptable, and we are addressing these issues with our housekeeping team immediately. Your experience does not reflect the standards we strive for, and we regret that we did not meet your expectations. We value your input and will work diligently to improve. We hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
This place was a bad choice. I’ve stayed at several extended stays and they’ve always had a decent experience. I booked my room an hour before my arrival. Upon arrival, there was no staff to check me in and I had to wait at the front desk for close to a half an hour. Once I got to my room, I was hit by an incredibly bad smell. The walls were stained. I had a refrigerator in My room which didn’t work. Towels in the bathroom had stains on them and were filthy. Paint was chipping off walls, etc. Imy room which didn’t work. Towe... read more
Business response:
Dear Jeffrey, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. We hope to provide ... read more
I had friends coming into town for my dad’s celebration of life. I wanted to help them with their travels and get a local hotel room. We checked in late only to find people (on drugs perhaps) yelling in lobby, the room was so filthy I thought it wasn’t fully cleaned, and people loitering everywhere that we felt unsafe. There was nobody at the front desk so we just walked right out. I plan to call them for a reimbursement since we didn’t stay. The room btw had caked on food in the fridge, something resembling poop smeared in ... read more
Business response:
Dear Donna,Thank you for reviewing our hotel. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We don't encourage any illegal activities in and around our premises and also work closely with local police to keep a safe and secure environment. We appreciate you bringing these issues to our attention. Your concerns are being shared with the appropriate individuals. We hope you give us another chance to provide you with the exceptional stay you de... read more
First, this is not a $179/night room the most I would pay is $59/night. Room had kitchenette but with nothing included to heat food or eat on. No microwave, no kettle. This was a bare minimum room with a high cost. Checked-in Thursday July 25th, room key did not work the whole four days we stayed. Staff tried to program it at least four times to no avail. Their solution was to have front desk escort us to our room and open the door for us. Room was not cleaned once in the four days. Manager Ryan was suppose to call me to exp... read more
Business response:
Dear Rodrigo, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return;... read more
Avoid at all costs Stay away from this hotel. This place is filthy, worn down and smells like weed and cigarettes. There were bags of garbage sitting in the hallway the entire 3 days I was there. The people who frequent this hotel are sketchy at best. There was gum covering my peephole. I will say, the actual room wasn’t as dirty as I would have expected it to be, but the smell was overwhelming. The continental breakfast was a joke. Coffee was spilled everywhere and there were 3 cereal bars in a basket. In the future, I will... read more
Business response:
Dear Guest, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,H... read more
Night staff didn't check me out after I handed over keys to room early and was charged late fee when i checked out 2days early. Also was charged for days
Business response:
Dear Sunil, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The room smelled of Indian food spice and the smell would not go away. There was noise all night with loud tenants and police activity. Some bug noise outside the window was relentless. Cicadas? There was even a parking spot dedicated for police. The fixtures were rundown and rusty. TV didn’t work right. Wifi was okay.
Business response:
Dear Grant, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.