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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in very late because our flight had been delayed. our room key did not work. The management had to look for rooms which the key would work. Their excuse, the key card or the door has no battery.
Business response:
Dear Regina, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the issues you experienced during your late check-in. We will address this issue with our maintenance team immediately to ensure it does not happen again. We appreciate your understanding and patience during this process. We hope to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Checked in and checked out so dirty
Business response:
Dear Gil, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your room was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management
Shower was dirty, the shower-curtains was stained and not functional, so bathroom floor was consistently wet. toilet kept clogging and had to keep using the plunger. Could hardly find staff at the desk to the report the issues to. I asked the staff for towels, waited for hours to get them, they never came. Granola bars are not a reasonable grab and go breakfast for the price we paud for the room. Very disappointed.
Business response:
Dear Alice, Thank you for sharing your experience. Please accept our apologies for the inconvenience caused by the housekeeping issues you experienced. We've notified our concerned team, who're working to address the problem immediately. Our front desk team can help you during your time with us, but we regret they were also unavailable. Allow us to check with them so this lapse in service never repeats. Although we're sorry your experience wasn't typical, we understand there's always room for improvement. Rest assured; we're... read more
Dirty Towels, No Coffee or tea. Even a Lizzard in the bath tub.
Business response:
Dear Insik, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Boston.Sincerely,Hotel Management
Full size refrigerator
Business response:
Dear Mary, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you accept our apologies for your difficulties while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management
When I arrived at the hotel they told me that the hotel was overbooked, and I did not have a room even though I had paid for two months earlier. Unbelievably bad.
Business response:
Dear patrick, We apologize for the inconvenience and frustration you experienced when you arrived at our hotel. We know how important it is to have a confirmed reservation and a room available, especially when you've paid in advance. Overbooking situations are rare, but unfortunately, an error occurred in your case. This is not the level of service we strive for, and we're genuinely sorry for the trouble caused. We're currently investigating the issue to prevent it from happening again. We understand its impact on your trave... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.