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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here! The room was not clean. There was trash under the beds. The bathroom door was filthy and had no doorknob. The grab and go breakfast was non existent! The bed were comfortable and the pillows were fine.
Business response:
Dear Diane, Thank you for sharing your thoughts on your recent stay. While we are pleased that you found the bed and pillows comfortable, we apologize for the cleanliness issues with your suite and any oversight on our part. Every guest expects a clean and well-maintained room to rest when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to mislead you; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the c... read more
Very small for a suite. No cups or dishes.
Business response:
Dear Joseph, Thank you for being our guest and for leaving your feedback. We regret your disappointment with the size of your suite that fell short of your expectations and apologize for any miscommunication regarding our dishware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We utilize feedback like yours to improve our guest experience and will share your comments with our team for improvement. Thank you, and we hope to have y... read more
GROSS Absolutely disgusting. I had to stay here after a long night out. I checked in at about 10PM… front desk staff was no where to be found and when you walk in, the place REEKS of cigarettes and has a musty odor to it. Characters in the lobby and out front were also questionable. I didn’t even want to continue with my reservation walking in the door but it was 10PM, I was exhausted and I had to shower and sleep to attend a rehearsal event for a wedding the next day far away in western mass. Anyway, I check in finally afte... read more
Business response:
Dear Zoe, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Si... read more
Nothing was working in the room. Telephone chord cut from connection, bed side light broken, closet not open, iron not working.
Business response:
Dear Girija, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. We invite you back to experience the stay you expect and deserve. Sincerely,H... read more
Staff don't care about the customers. Over priced for what you get.
Business response:
Dear Joseph, Thank you for reviewing your stay. We were disappointed that you felt the price did not meet your expectations. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. We will certainly share your thoughts appropriately. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will give us another opportunity in the future.Sin... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.