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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't trust your reservation, don't go there The reservation 2 Queen bed (confirmed 3 months ago) was not respected, Our room had only 1 bed. They move us on a room with King Bed + Sofa bed (a room temporary not in service), Sofa bed is not a bed for 3 nights stay.
Business response:
Dear Yves, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The staff was barely there. We were locked out of our room multiple times because the door lock was jammed. The room was nothing like the photos. It was very run down. When I asked for a coffee maker (why do I have to ask for this? Isn't that a basic hotel amenity?) it was brought to me dirty and I had to get a new one. No hair dryer in the room. It smelled like cheap convienient store doughnuts the entire time. The ceiling in the hallway was torn out and looked like a scene from a horror movie. Overall it was very run down ... read more
Business response:
Dear Anne,We regret the problems you suffered during your visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Our front desk team is always the... read more
Service was somewhat ok. I booked the room for 3 nights and left after only 2 nights. Therre was what appaired to be coke Cain residue on the floors and counter tops. There was no toilet paper in the bathroom. Animal feces in the floor in the hallway for 2 days. Thats when I had enough and decided to go to another hotel for the last night of my visit. Costing me much more than anticipated.
Business response:
Dear Wayne, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and that you faced difficulties. Our team works hard to keep all the guests happy, but we regret that your experience was different. Allow us to change this experience on your next visit. Please return whenever you are back in the city.Sincerely,Hotel Management
Keep Scrolling, do not consider Dark, dingy hallway. Room next to the trash room. Paid for “Deluxe King Suite” but stayed in a ground floor 2 Queen. Dangerous neighborhood. Front desk called to say they are overbooked and although I prepaid months ahead, I was stuck in the trash corner.
Business response:
Dear Guest,We regret the problems you suffered during the visit to our hotel. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Our front desk team is always the... read more
The front desk staff was accommidating with fixing things that they could. The bed and pillows were awful. Only stayed 1 night of 7 and moved out. Curtis was very helpful and friendly.
Business response:
Dear Rebecca, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the room needed to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, and we are happy to know you had some great encounters with the team, especially C... read more
our entire room smelt like smoke and the curtain rod was broken as well as the toilet
Business response:
Dear Kayla, Thank you for taking the time to leave your review and for choosing our hotel. We regret not meeting your expectations, as we want every guest to have an exceptional stay. Our team has been instructed to revisit the area and fix the problems so that they do not disturb future guests. We appreciate all of your comments and hope you will revisit the next time your travels bring you to our area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.