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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The manager isn't customer friendly.
Business response:
Dear David, Please accept our apologies for not meeting your expectations during your visit. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Since... read more
Old dirty and no breakfast
Business response:
Dear Dan, Thank you for sharing your thoughts on your recent stay. We apologize for the cleanliness issues and any oversight in our hotel areas. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to mislead you; we apologize for your disappointment with our breakfast. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-impro... read more
This hotel seemed to be filled with homeless people. I expected a hotel stay and that was not the case.
Business response:
Dear Tamatha, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. We regret any discomfort you experienced with individuals outside our hotel. We will address these appropriately, and we are very grateful for your patience. Please know that our front desk is always available to help make your stay as comfortable as possible. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on you... read more
We spent two nights in this hotel. Rooms were not properly cleaned. Sofabed was old and had dirty matress, we were not even offered or given extra sheet s. Bathroom didnt have a shower curtain. Firealams went off at three AM the first night and at the crack of dawn. Also found a roach in the bathroom. Concierge was notified and she was remorseful and was shown pictures of the terrible conditions but nothing was done.
Business response:
Dear Andrea, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will return the next time your travels bring you this way.Sincere... read more
The worst hotel stay. It was horrible. The room we had reserved was not available to us when we arrived. They did not have another normal room that would not my family and I. There were 4 of us. The General Manager was very sweet and he did try to be accommodating. He did have room that was not the nicest or cleanest to use for the night. The bathroom door didn’t have a door knob. The bed sheets were thrown on the bed. The burners in the stove were improper for the stove. The tub had no drain. The fire alarm was hanging down... read more
Business response:
Dear Susan, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. At our hotel, we strive to offer outstanding service and maintain a clean and safe environment for our guests; therefore, we sincerely apologize for the disappointment you experienced during your stay. Also, we regret for the inconvenience caused by the fire alarm going off. As a precaution, we will have our engineering team thoroughly inspect all our suites. Your feedback is important to us, and we ha... read more
As soon as I got there , there was a marijuana smelling in the reception area . The upstairs hall was smelling food, I think a lot of people live in the hotel … Old furniture, old mattress, I won’t come back . Ac and fridge were very noise … a nightmare.
Business response:
Dear maria fernanda prado de, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.