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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and broken down.
Business response:
Dear William, Thank you for your feedback. We sincerely apologize for the condition of your room. This falls far short of our standards. We are sharing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. Your experience is important to us, and we hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Please do not stay here, the staff was not available. Overbooked rooms and we found a bed bug. The staff did not offer any assistance. They disregarded our feedback and experience.
Business response:
Dear Ashley, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The staff at this property were EXTREMELY attentive, have good listening skills, and honestly work hard to meet your needs. That being said, the property itself is in need of major updates. The carpet needs to be replaced, the bed linens are old, and my room initially smelled. The kind and responsive front desk professional, Bryce, went above & beyond. He personally helped with the smell and made our overnight stay bearable.
Business response:
Dear Algie, Thank you for choosing us for your recent stay. We greatly appreciate your kind words about our attentive staff, particularly Bryce. However, we apologize for not meeting your expectations regarding our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay y... read more
The hotel overbooked and couldn't get me another room to complete my booking. Which was actually a blessing given the fact that the conditions were disgusting. The lobby and hallways smelled like cigarettes/marijuana and looked grungy. The front desk personnel was rude, unhelpful and seemed to be the potential source of the smell. For some reason, management doesn't work the weekend so "nothing could be done" until Monday! I should have checked the reviews beforehand because it does not seem that I'm the only one disgusted b... read more
Business response:
Dear Andrew R, Thank you for choosing us for your recent visit to our city. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are atte... read more
This room was shockingly filthy. There were crumbs and grease on the counter in the kitchen area of the room, hair in the tub and on the bathroom counter, general dirt and grime in the bathroom, the faucet handles had grossness and someone’s beard (?) trimming, one bed had a broken leg, the ac was broken, the mattresses had weird spots, there was a wrapper by one bed… It was probably the dirtiest room I’ve ever stayed in.
Business response:
Dear Emily, We appreciate you taking the time to write a review of your time with us. Our priority is always to deliver and serve our guests with comfortable accommodations. However, we regret that the cleanliness and the condition of the room were not up to your expectations, and we will share these notes with the respective team for further improvement. Also, advise them to double-check the rooms before delivery so these issues do not occur. Our front desk team is always available to help you with anything you need while y... read more
Uh-oh The exterior of the building looks nice, but the room was old and never has been renovated. One of the Queen beds was unstable and rocked when you sat at the foot. The beds were rock hard and our kids & grand-kids won't be staying here again.
Business response:
Dear Robert, Thank you for being our guest. It is nice to know you were pleased with the exterior layout of the hotel and have come with your kids and grandkids. However, we are sorry for the condition of the room, which did not pass your expectations. We shall review it with our team and take possible action to improve it. Also, we regret that the bed in your suite was not as comfortable as you had hoped. Our front desk team can help you by changing your room and improving your experience. Please return, and we hopeto have ... read more
Smells like old place
Business response:
Dear Omayra, We appreciate your feedback and regret to hear about your experience with the scent during your stay. Ensuring a pleasant environment for our guests is a priority, and we apologize for any inconvenience caused. Your comments will be shared with our housekeeping team for improvement. Thank you for bringing this matter to our attention, and we hope you will consider giving us another opportunity to exceed your expectations in the future. Sincerely,Hotel Management
The room I was given had stains all over the carpet and the carpet was ripped. The place was very noisy, the room that was on the floor above me kept waking up because of the jumping on the floor. When you asked the staff a question they did not know the right answer. Would not stay here again
Business response:
Dear Christine, Thank you for being our guest and sharing your experience. It is always our motto to see our guest's happy faces while they move on their onward journey. But you did not have a similar experience. We apologize for the inconvenience you encountered upon arrival to your suite and, further, the noise that disturbed your peaceful moments. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better from now on. Please feel free to reach out to us for fur... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.