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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is more like an apartment because of the cooking smell.
Business response:
Dear Lyssa, Thank you for being our guest and sharing your feedback. We apologize for your disappointment and for not meeting your expectation. Your concern has been shared with our team to determine what can be done to enhance future experiences. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Hotel was overbooked Did not stay. The hotel was over booked and there was no room for me. I did not stay at the Extended Stay America Suites last night in Marlborough, Massachusetts. It was overbooked. No room for me.
Business response:
Dear Lawrence, We apologize for the frustrations you experienced due to not receiving a room. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
I never stayed and never got my refund never again Expedia never give me my refund!
Business response:
Dear Pete, Thank you for taking the time to review your experience with us. We are genuinely sorry to learn about your issue and understand your frustrations. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Worst stay in a hotel ever. My experience wasn't one of the best. First to start my stay after being checked in for a 1/2 hour a gentleman knocks on my door once and then proceeded to let himself into my room. He told that wasn't allowed in this room. After going out in hall . I explain to him that I checked in and showed up my room key. He insisted I write my name on a paper and he would get back to me which he never did. No privacy in this hotel where people are allowed to open your door before you can answer the door. And... read more
Business response:
Dear MICHAEL, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take ... read more
Room was not ready upon arrival after driving 6 hours to get there. Housekeeping had only made the bed, but did not clean up the bathroom. Trash in the tub, sink, countertops, dirty towels everywhere and trash cans were still full. Plus the hotel smelled. Front desk person was brought in from another location, had no idea where anything was, plus no support staff on-site to assist. Housekeeping wasn't even available to clean room. Card system was fawlty, as we were given key cards for two other rooms, none of them worked. Af... read more
Business response:
Dear Michele, We apologize that your stay was anything other than perfect, and we regret disappointing you. We can assure you that what you experienced is not acceptable by our standards, and we will share your comments with our team, as we are committed to providing every guest with a beautiful experience. Thank you once again.Sincerely,Hotel Management
They charge fine unnecessarily without proper reason and intimation
Business response:
Dear Ram, Thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your stay which led to your disappointing experience. Please allow us to investigate the matter and in the meantime, we recommend that you connect with the front desk team for the resolution regarding the mentioned concerns. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management
Dirty with bad smell and lots of noise!
Business response:
Dear BOUBACAR, Thank you for taking the time to evaluate your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We have shared your feedback with our team so these issues do not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.