Extended Stay America - Boston - Marlborough

Algie 

on Expedia

a year ago

The staff at this property were EXTREMELY attentive, have good listening skills, and honestly work hard to meet your needs. That being said, the property itself is in need of major updates. The carpet needs to be replaced, the bed linens are old, and my room initially smelled. The kind and responsive front desk professional, Bryce, went above & beyond. He personally helped with the smell and made our overnight stay bearable. 

Andrew R 

on Expedia

a year ago

The hotel overbooked and couldn't get me another room to complete my booking. Which was actually a blessing given the fact that the conditions were disgusting. The lobby and hallways smelled like cigarettes/marijuana and looked grungy. The front desk personnel was rude, unhelpful and seemed to be the potential source of the smell. For some reason, management doesn't work the weekend so "nothing could be done" until Monday! I should have checked the reviews beforehand because it does not seem that I'm the only one disgusted b... read more

Emily 

on Expedia

a year ago

This room was shockingly filthy. There were crumbs and grease on the counter in the kitchen area of the room, hair in the tub and on the bathroom counter, general dirt and grime in the bathroom, the faucet handles had grossness and someone’s beard (?) trimming, one bed had a broken leg, the ac was broken, the mattresses had weird spots, there was a wrapper by one bed… It was probably the dirtiest room I’ve ever stayed in. 

Robert 

on Expedia

a year ago

Uh-oh The exterior of the building looks nice, but the room was old and never has been renovated. One of the Queen beds was unstable and rocked when you sat at the foot. The beds were rock hard and our kids & grand-kids won't be staying here again. 

Omayra 

on Expedia

a year ago

Smells like old place 

Christine 

on Expedia

a year ago

The room I was given had stains all over the carpet and the carpet was ripped. The place was very noisy, the room that was on the floor above me kept waking up because of the jumping on the floor. When you asked the staff a question they did not know the right answer. Would not stay here again 

Diana 

on Expedia

a year ago

This property has a violation on the front window entrance. We had no choice had to stay. The odor in the room from was horrendous. The shelf was hanging off the wall, the floors were super sticky. Door was sticky to the bathroom. So not impressed at all. You get what u pay for...but this want worth the money at all. Also says breakfast included. Lies, only a coffe nook in lobby which was gross. 

Santiago 

on Expedia

a year ago

The room was dirty. When I arrived it was not ready at all.