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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not what was expected for a room that cost $250. The floors in the room were dirty. The bathroom was very bad…bathtub floor was dirty and the tub surround was rusted and VERY old in need of replacing. The water machine was broken. The ice machine didn’t work. We would not stay there again.
Business response:
Dear Dorothy, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience caused and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return;... read more
Outdated, not clean, and poorly maintained.
Business response:
DearChristian, Thank you for reviewing your time with us. We are disappointed with your not-so-happy experience and apologize for any items overlooked. Your feedback helps us identify ways to improve our service; we are grateful. Our team is already at work to check the missed spots. Our front desk team is always attentive to your needs. We appreciate your business and look forward to seeing you again for a better experience at the location you like. Have a great day!Sincerely,Hotel Management
Room was filthy, shower had mold, hair on sink, broken toilet paper holder, rug not vacuumed, and free breakfast was stale muffins and oatmeal.
Business response:
Dear Shaun, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Manag... read more
BED BUGS! Checked in and after a couple hours discovered bed bugs crawling on the pillows. We immediately left. The management did give us a full refund which I appreciate but even though we never slept there I am covered in itchy bites.
Business response:
Dear Kristina, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Sorry I came. Poor condition, no amenities, no conditioner, loud hallways. Kitchenette, but no dishes or dish soap.
Business response:
Dear Mark, Thank you for sharing your experience on your recent visit to our hotel. We are sorry about the inconvenience and certainly understand the frustrations of not meeting your expectations. Our dedicated housekeeping team works hard to keep the room updated and checked thoroughly before delivering it to the guest, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will s... read more
When we arrived they could not give us the rooms we asked for. The hotel was “pet friendly “ and you could tell because it smelled like a wet dog. Also, only one elevator was working. The water machine was not working. They changed the locks on our room while we were gone and when I returned at 9:00 pm I had to wait until 10:15 to get my new keys because the only person working was at lunch. (BTW, I think it is insanely unsafe in today’s world to have only ONE person on staff in a hotel!) Is there any action that can be take... read more
Business response:
Dear Mary, Thank you for choosing us. We are very sorry for any stress caused. First impressions are essential; therefore, we regret that the start of your visit was not positive and that you faced difficulties. Our team works hard to keep all the guests happy, but we regret that your experience was different. Allow us to change this experience on your next visit. Please return whenever you are back in the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.