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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the worst hotel stay period.. that place needs to shut down asap..
Business response:
Dear Robert, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
not going back Did not look like they cleaned very well. toilet water supply was off reason was toilet ran non stop. no one at desk majority of time . no creamer for coffee. very unhappy for the price.
Business response:
Dear Guest, thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
Not much better than a backroad slum motel. Upon entering the room it smelled of cigarettes, I had to leave the bathroom exhaust vent on the entire time and purchase air freshener in order to get rid of it. The wrong caulking was used in the bathroom, it was cracked and peeling away. The water flow out of the shower was so low it took several minutes to rinse off the shampoo, I have very short hair. I’m 6’2 and had bend over backwards in order to rinse the shower head was so low. The tub spout was away from the wall by at le... read more
Business response:
Dear Royce, first, we want to apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing tha... read more
This place is disgusting. I will never stay at this hotel chain again. They have cockroaches.
Business response:
Dear Kevin, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Thank you for staying with us and bringing this to our attention. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Ma... read more
The room was not very clean, the hotel is used for transient housing so there are very shady characters around. The amenities listed were not available e.g. no grab and go BFast. Spent the extra $ and go someplace else. Staff was slow, but pleasant.
Business response:
Dear Daniel, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. It is never our intention to mislead; therefore, we apologize for any frustration this caused. Thank you for staying with us, and we hope to have another occasion... read more
My room smelled like smoke. I asked 3 times for bedding for the pull out couch and towels and never received them. I had to give my child bedding off bed and I slept without blanket. I will never stay there again
Business response:
Dear Andrianna, please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Thank you for staying with us, and we hope you will make the same choice the next time you visit the city.Sincerely,Hotel Management
The room was not cleaned. Found hair in the tub and food in the refrigerator. I notified the front desk the next morning and was told I would be compensated somehow with my bill. Then I was told that since I booked through Expedia, I couldn't get compensated, but the manager would call me. No phone call.
Business response:
Dear Marty, thank you for taking the time to review your stay with us. We have immediately brought your experience to the attention of our Housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns. We are sorry for the inconvenience, and we hope you will consider returni... read more
Don’t clean rooms
Business response:
Dear Michael, thank you for choosing us. We are sorry for the inconvenience you had with us. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arrivals.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.