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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay at this hotel!!! The hotel upon arrival was terrible. The lobby had an awful sewer smell. The property was filled with Pet feces which was absolutely gross. Upon arriving to my room. Getting off the elevator there was a horrible and overwhelming smell of fish and old cooking oil. People was in the Hall with their room door open. Hallways had Linen on floor for the 1 whole day. I did not feel safe at the moment and had no idea how to get a refund. The mattress had cigarettes' burn holes on them. The bathroom had a... read more
Business response:
Dear Gloria, We are sorry for the issues you encountered during your time at our hotel. Our team makes every effort to ensure a clean and comfortable environment for every guest. Therefore, we sincerely apologize for failing you. The problems you described are unacceptable by our standards, and we appreciate you bringing your concerns to our attention, as it will help us improve. We will review your comments with our housekeeping and maintenance teams to address the concerns you outlined and ensure such issues do not impact ... read more
Not clean
Business response:
Dear Brendon, Thank you for choosing us. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. The team is also instructed to double-check the room before allocating them to the guest. Thank you once more, and we hope to see you again. Sincerely,Hotel Management
Arrived very late and no one was at the desk. After waiting for a while for someone to check us in, the room we were given had dirty stained sheets. We had to remake the entire bed in the middle of the night. If it wasn’t so late I would not have stayed there at all. It didn’t feel clean and I was hesitant about sleeping there after that. I would not recommend this place to anyone, it’s over $100 a night and not worth it at all. Spend a few extra bucks for a real hotel. Learned that lesson the hard way.
Business response:
Dear Rachel, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
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Dumpy!
Business response:
Dear John, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Hotel was clean and staff was courteous however there was a couple in the hallway at 3:00 AM. She was obviously on drugs. They caused enough of a disruption up and down the hallway for a 1 1/2 hours that you could not sleep. When I called the front desk they just said we’re aware of the situation.
Business response:
Dear Debi, Thank you for being our guest and informing us about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to serve our guests better. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
Staff was good, (the one's from this property). No shower curtain liner, took 3 days to get one. When I checked in the front desk staff mentioned the no smoking policy. Not a problem for us we don't smoke, however it seems everyone else in the hotel did. The first room we got stunk so bad it made me nauseous. Jesus was very helpful to move us. Overall very disappointing.
Business response:
Dear PATRICIA, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take the necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Not a good experience. I believe there are families living at this property. which is ok, but at a certain point in the evening, they need to learn to be QUIET! Noisiest night I’ve ever spent in a motel. People slamming doors and stomping around all night. Surely will never go back there, and probably won’t consider a long-term motel like that ever again. Lesson learned.
Business response:
Dear Jeffrey, Thank you for choosing us for your recent visit. We are sorry to read of the noise concerns during your visit and their impact on your comfort. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management
Hotel was a bit outdated and needs some upgrades. The shower did not have hot water and that was very frustrating.
Business response:
Dear Guest, Thank you for choosing us. We regret we did not meet your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. Meanwhile, our maintenance and housekeeping team will keep the areas clean and up-to-date for the guest. Also, our maintenance team has already addressed your hot water concern. We appreciate your patience. Please allow us to regain your trust by revisiting us w... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.