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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience ever 1st room a spider came from under the pillow. We were moved to another room. That room the shower wasnt clean. Mold in the corners and pieces of soap at the bottom of the tub. Completely unacceptable!! Ill be emailing the GM of the hotel about this.
No weekend cleaning My room was not cleaned we found blood on the sink knob, bugs, mold in the shower, and dirt under the bed. When i asked a cleaning staff person if the room would be cleaned, i was told no. A manager over heard and explained that they don't clean o. Weekends. This manager did however follow up with me immediately to see first hand my concerns, and agreed that cleaning was nevessary. The mold was removed and floor vacuumed, however the blood stain remained as well as the now dead bug. We were given a "goodi... read more
Business response:
Keshia, thank you for evaluating your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issue you encountered in your suite. We also regret that the housekeeping service we provided was not up to your satisfaction. Please be assured we will address this with our appropriate team to ensure we are more consistent in our service delivery. We hope you will give us a chance to provide you with the flawless stay you deserve on... read more
Won't stay there again First time staying at Extended Stay. We were not initially greeted properly when checking in. We were told that there were dishes in the room, because we wanted to cook, since it had a stove. There were no dishes in the room. Found out we had to ask for each item we wanted. Could not initially open the door to the room. Had to go to front desk, and they said we had to lift up on the handle. When we cooked a meal, it set off the room alarm which stayed on for a long time, in spite of everything clear. B... read more
Business response:
Charles, thank you for posting your review. Thoughtful and attentive service is a top priority; therefore, we would like to apologize for the concerns you experienced during check-in. We do our best to share all of the information about our hotel and our amenities with every guest, but we are sorry this was not the case. We regret the inconvenience and the frustration you had. We appreciate your patience and hope you will change your mind and reconsider us in the future. Sincerely, Hotel Management
Would not stay here again. The place smells. Bad
Business response:
George, thank you for staying at our hotel and for sharing your comments. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
the hot water access was not attainable in two different rooms, 236 and 214 selection was never installed correctly until another guest had pointed out that water temperature selection was never installed correctly.
Business response:
Doloris, thank you for taking the time to evaluate our hotel. Please accept our apologies for the inconvenience caused to you due to not being able to access hot water. We certainly understand how frustrating it can be when maintenance issues arise, and we have shared this with them to ensure no future guest experiences the same. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Uninvited visitors Room appeared to be clean. Saw some roaches running on the floor of the bath room at night.
Business response:
Michael, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.