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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property needs a major update.
Business response:
Arturo, thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. We have taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Great staff isn't enough to recommend staying. The staff was wonderful, repeat, WONDERFUL. Everything else was less so. Was going to spend three (3) nights within the hotel but there were pets on the second and third floor as well as smoke which caused allergies to run ramped. There was also a guest whom threatened to beat-up another guess because of flowers being trampled by a dog. Lastly, there was a guest whom followed me and others around, used a false name, and wouldn't acknowledge staff. Was told that police would need... read more
Business response:
Chris, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
When I arrived at the hotel the had no reservation for me on file even though I had a confirmation. I won’t be using expedia in the future because of this.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Efficiency Unit and only amenity in the room was a plastic cup. No dishes, silverware, coffee pot… nothing. Room was clean but aged and bed was not comfortable. Very disappointed
Business response:
Thank you for your review. We are sorry our room was not to your expectations and regret your disappointment with our bed. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Rude front desk and mouthy.
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Just awful The employee at the front desk seem to have several different titles…was very rude to our children and was never at the front desk when I walked by. The hotel smelled like cigarettes and god knows what people were cooking in their rooms. The smell was soo bad there were febreeze plug-ins in the hallways. Book it if it’s your last resort, we will not be staying here again.
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the concerns with your room. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
room in poor conditions, hallways smell with all type of strong cover aromas. the hotel surrounding property is full of trash, supermarket carts, closet's door were broken as well as the courtains. no batteries in the remote control, when I went to the front desk they didnt have neither batteries or another remote. Way too expensive for the type of hotel
Business response:
Thank you for your candid evaluation. We regret we were not able to meet your expectations and apologize for the concerns you outlined. We will share your comments with our maintenance team and make sure the problems are resolved. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.