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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible stay Hotel was noisy. People slamming doors, yelling in the hallways, leaving their doors open while fighting in the room. The hotels response to the snow was inadequate and slow.
Business response:
Hello. I have tried reaching out. Please contact me at the hotel if you'd like to talk. Thank you, Becky
You get what you pay for The room wasn’t properly cleaned, especially concerning during COVID times. Staff wasn’t enforcing state mandated face coverings in common areas. Hotel ignored complaints about noisy neighbors, ended in the police coming to the hotel early in the morning to resolve a domestic dispute.
Business response:
Thank you for being our guest. It was disheartening to read your review. We sincerely apologize for the inconvenience you had due to the cleanliness issue and our associates not advising guests to wear masks. We also appreciate you letting us know that our team did not respond to your complaint about the noise issue. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals to take corrective actions. Thank you for sharing your feedback; we hope to accommodate you again and r... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Joanna, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Room and hotel was alright. This hotel ad says free WIFi and then they only give you enough speed to check your email unless you pay more. Just a scam to try and suck a few more dollars out of you.
Business response:
Frank, thank you for taking the time to review our hotel. Although you liked our rooms, we apologize for the slow internet connectivity in your suite. Our service provider has been made aware of the problem and we are working to ensure we have the proper connectivity throughout the hotel. Thank you for bringing this to our attention. We appreciate your comments and hope to see you again on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.