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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first bad review ever! I travel a lot for business . 250-300 days a year. This was by far the worst experience to date . The lobby felt like you were being checked into a prison cell, when I arrived at the room there was hair throughout the tub and thought the bed especially on pillow . With in a few seconds my eyes were burning from the smell of curry so bad that I had to open windows and vents. I went right down to young lady at desk and explained the issues . Her réponse was " I have no cleaning staff on (5 pm ) which ... read more
Business response:
Joe, please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. I have shared your feedback with my housekeeping team to take corrective actions immediately. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, ... read more
I would not stay here again Unfortunately this is not a wonderful place. Recognizing that it is a budget type hotel we did not expect the Four Seasons. But this hotel is very shabby. Our toilet would not flush and they had no one to fix it. Nor did they seem to care. Overall, just a bare bones place that does not have a lot to recommend it.
Business response:
We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problem you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave you with a much better impres... read more
Just plain awful. Dark and dreary hallways with horrible odors. The room was dirty and air conditioner barely worked. Would never, ever stay at this hotel. Pay the extra money and stay at one of many nicer hotels down the road!
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. The condition you described is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sinc... read more
Smells Entire hotel smells like an ashtray. Should have left before checking in. But it was late Went to bed. Got up in half hour. Walked out. Nobody at desk to complain to. Went to holiday inn instead. If you like that odor, here's your place.
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will give us another chance to serve you better. Sincerely, General Manager
Don't bother If all you need for your stay is a bed then this is okay otherwise there is nothing really positive to say about this place the tub was warned the only thing they left in the room was a bar of soap nothing in the kitchen not even a coffee maker and the coffee in the lobby is broken down at 9:30 a.m. for those of us who sleep in and want a cup of coffee at quarter of 10 you're going to be out of luck the room was quite dirty counters and everything had some grunge on them which I would not recommend staying
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We are concerned about the housekeeping service issues you mentioned. I apologize that our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable roomt. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours ... read more
Worst service ever experienced Toilet was backed up when we checked in. Instead of sending maintenance, told us to come get a plunger. Mirrors were filthy and I question whether the room was even cleaned after the previous guests. Refrigerator wasn't cooling, repaired while we were out. When we requested the kitchen items, they told us to come get them instead of delivering to the room. Requested fresh towels on the 3rd day and was told to find the maid and bring the dirty towels to her. She had me carry the towels, follow h... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback ... read more
Never again. The room temperature could not be regulated at all, it went from icy cold to moderately warm throughout the night. There were not enough pillows supplied for the bed, the pillows were so flat, I had to get bath towels and squish them between the folded pillow. The icy parking lot had barely been plowed and was treacherous to walk through to get to the door. The shower was not warm enough. But, I wanted quiet and it was indeed quiet. The woman at the front desk was very nice.
Bleibt zu hoffen, dass es sauberer wird... Zimmer wird 1x wöchentlich mehr oder weniger gereinigt. Musste am ersten Abend die schmutzigen Bettlaken vom Vorgänger selber wechseln. Breakfast besteht aus Kaffee/Tee, Oatmeal und Getreideriegel.
Wish I Could Give it a Zero Like it Deserves Nothing positive to say about this hotel. Walls do not block out noise from other rooms, ants in the bathroom, mold on the shower curtain and hair all around the tub. Vigilant about being out of the room by 11 or adding charges. No one at the front desk when I checked in or tried to check out (had to use the phone to call to get someone to help me). Finally would not furnish me with a receipt ("You have to contact Hotels.com for that) even though I paid onsite and they ran my cred... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.