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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very good Room had a very uncomfortable bed! Breakfast was terrible!
Business response:
Thank you for providing us with details about your stay. I'm disappointed to learn your bed was uncomfortable and that our grab-and-go breakfast did not meet your expectations. Please accept my apologies. I will work with our staff to make sure beds are up to standards for guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Don't go here Rooms smell like cigarette TG ey don't give towels they said they would charge $10 overall the breakfast wasn't even breakfast or was granola bars don't recommend staying opted to go to the embassy hotel down the street it was amazing
Don't stay very dirty hotel Hotel room smelled and had to be sprayed for bugs. Hotel is run down and dirty. Don't waste your money.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. The issues with cleanliness that you experienced are unacceptable. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. Our housekeeping staff have been made aware of the situation. We will take your comments and coach our team to provide better service in the futu... read more
at that time hotel has no hot water so, we have trouble to take show' even hotel staff attitude is so rude and he didn't any response about that situation..
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Rude Staff, Dirty Rooms Front desk staff was EXTREMELY Rude!!! Had to have my room changed twice - first due to the strong odor of cigarettes in the "non-smoking" room and then again when the keyless entry for my second room would not work. This hotel was a disaster from start to finish.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as making sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance you... read more
寝るだけなら・・・ 価格対サービスを考えるとリーズナブルとは言えないかな。 1泊だけなら十分ですが、連泊はしないだろう。
very poor room was very dated with old kitchen , stale smell , and the breakfast is a jike . never again .
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,470 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.