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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place should not be on Expedia. Very bad and unsafe.
Business response:
Dear Guest, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. Your safety and comfort are important to us, and we truly regret that we didn’t meet your expectations. We’ll take your feedback into account and work on improving our services. Thank you for sharing your thoughts, as it helps us grow. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality yo... read more
Would never stay here again! Bureau/tv stand top drawer front was broken and leaning against the wall. Bathroom counter falling off the wall. Lights next to beds didn’t work. Halls smelt like pot when we arrived. When we left this morning there was dog poop in the hallway. Completely disgusting!
Business response:
Dear Carol, We are deeply sorry to hear about the issues you encountered during your stay. This is certainly not the standard we strive to uphold. We will immediately address the maintenance and cleanliness issues with our team to ensure this does not happen again. Your feedback is incredibly valuable, and we are committed to making necessary improvements to provide a more comfortable and welcoming environment. We truly hope you’ll reconsider staying with us in the future so we can provide the experience you deserve. Sincere... read more
Very bas
Business response:
Dear Samuel, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. Your concerns have been shared with our team, and we will be following up to determine how we can enhance our service to our guests. We hope you will allow us to show you the hospitality you deserve the next time you visit the city.Sincerely,Hotel Management
Dirty inside and out. Cigarette smoke filled the air. Trash right underneath our room window. Requested 2 beds only had 1. It looked as though it was under construction
Business response:
Dear Judy, Thank you for sharing your experience. It is disappointing to hear that cleanliness, air quality, and room arrangements did not meet expectations. Providing a well-maintained and comfortable environment is a priority, and your feedback will be shared with the team to address these concerns. We regret any inconvenience caused and appreciate your insights as we continuously strive to enhance the guest experience. Should you reconsider a future stay, we would welcome the opportunity to provide a much-improved visit.S... read more
STINKY I left after 10 mins due to the horrible stale cigarette smoke smell permeating the entire hotel. As someone who has asthma I was literally having trouble breathing & feeling nauseous. Am currently trying to be refunded as the desk clerk assured me he would refund me.
Business response:
Dear Melissa, Thank you for sharing the valued feedback. We are so sorry for the issues you had withus. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. While we review your refund status, please feel free to reach out tousfor further assistance. We hope to have you back for the seamlessstayyou deserve.Sincerely,Hotel Management
I won't be back. Whomever they used did a terrible job clearing their parking lot. The first photo is their handicapped parking area four days after a snowstorm. They didn't bother clearing or salting the spaces. The hallways are dirty, with white debris (not salt). It was there when I arrived Wednesday and still there when I left Friday. The room was ok. My car got stuck on the ice in the lot when I arrived. Staff was unwilling to help beyond trying to call their manager, who never responded.
Business response:
Dear Kevin, We apologize for the cleanliness issues you encountered in your room during this visit. Your experience does not reflect the high standards we strive to maintain, and we are sorry for the discomfort caused. We are committed to maintaining a clean and pleasant environment for all our guests and will ensure that our housekeeping team addresses your concerns to improve overall cleanliness. Considering this a rare incident, please return to enjoy a seamless experience on your next visit.Sincerely,Hotel Management
Been waiting for 15 min to check in still no one around
Business response:
Dear Sean, We sincerely apologize for the issues you encountered upon arrival and understand your frustration. Your experience is not up to the high standards we aim to provide, and we regret that your visit started on such a negative note. We will immediately address such issues with our team. Our front desk team is always here to assist you, but we will discuss your case internally to ensure such incidents are handled better as we proceed. Considering this a rare case, please allow us to provide you with a more enjoyable e... read more
I booked a king deluxe suite, as soon as i walked in the room all i could smell was cigarettes. The room looked worn and outdated honestly unpleasant. Even before i could put my bags down i saw cockroaches live and present in the room! Immediately left! Disgusting! Will never be back to this property!
Business response:
Dear Christopher, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our housekeeping and pest control team are already working to review the areas you mentioned and ensure such incidents are not repeated. Considering this a rare incident, p... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.