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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon submitting an official complaint to the main office, the first individual was very kind and professional. The second individual was the complete opposite unprofessional argumentative, trying to make excuses. Ridiculous! Unprofessional,!Upon submitting a official complaint to the main office, the first individual was very kind and professional. The second individual was the complete opposite unprofessional argumentative trying to make excuses. Ridiculous! Unprofessional,! I like the ideas the first representative shared ... read more
Business response:
Dear Guest, Please accept our apologies for the behavior of our associate, and thank you for informing us of this incident. Guest satisfaction is our top priority, and what you came across was unusual for our high standards. Therefore, we are sorry to learn about your experience. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your patience and would welcome another opportunity to restore a favorable impression of our hotel in the future.Since... read more
The place is a mess, halls are not clean, the elevator looks like it has never been cleaned.
Business response:
Dear Guest, Thank you for your feedback. We regret that your experience did not meet expectations. Cleanliness is a priority, and we strive to maintain a welcoming environment for all guests. Your comments are valuable, and we will ensure they are addressed with the appropriate team. We appreciate you taking the time to share your concerns and hope for the opportunity to improve your experience in the future.Sincerely,Hotel Management
The room had a nice set up but common areas were filthy especially the floors i.e hallways and elevator
Business response:
Dear Guest, We sincerely apologize for the condition of the common areas during your stay. We understand how important cleanliness is, and we're sorry the hallways and elevator didn’t meet your expectations. We’ll address these issues with our team immediately to ensure this doesn’t happen again. Thank you for sharing your experience with us, and we hope you'll consider giving us another chance in the future. Sincerely, Hotel Management
Absolutely terrible Hotel smelled, inside and outside the room. The room itself smelled terrible and had sticky floors and cigarette burns on the kitchen counter. Elevator didn't work and long term guest hanging out at every entrance smoking cigarettes
Business response:
Dear Guest, Our goal is to provide every guest with an exceptional stay; therefore, we are truly sorry this was not your experience. This is not the level of service we want to provide, and we take your comments very seriously. We’ll address the cleanliness, and maintenance issues with the team to ensure this does not happen again. We also apologize for the elevator issue you encountered and are grateful for your patience. Thank you for bringing these concerns to our attention as we are continually growing and improving from... read more
I made the reservation via Expedia. Received a confirmation number then when I arrived at the hotel hours later the front desk told me they were over booked with no rooms at 11PM at night. Why would a hotel allows a third party to book a room with no availability? Not to mention the rude behavior of the half stoned front desk attendant! Marty classy extended stay you rejects.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. Additionally, we are sorry for the behavior of our front desk associate and we take your feedback seriously. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will giveusanother opportunity in the future... read more
I’ve never seen a place so dirty. I got the room paid went in the room and immediately left. Absolutely disgusting. It looked like someone puked on the side of the bed. Totally gross
Business response:
Dear Guest, We’re truly sorry to hear about the cleanliness issues you encountered. This is not the standard we strive for, and we completely understand your frustration. We take this concern very seriously and will address this situation with our housekeeping team to ensure it doesn’t happen again. Thank you for bringing this to our attention, and we apologize for the inconvenience. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.