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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked into a room, that hadn’t been cleaned, it has happened twice now in the past two weeks. The room was dirty, trash everywhere, the shower was a disaster.
Business response:
Dear Shayne, Please accept our sincere apologies for the issues you experienced during your recent stay. Providing clean and comfortable accommodations is a top priority, and we deeply regret falling short of our standards on these occasions. This is not the level of service we strive to provide, and we understand how frustrating it must have been to encounter a room in such a condition. Please know that we are addressing this matter with our housekeeping team to ensure it does not happen again. We value your loyalty as a gu... read more
I still haven’t been able to check in and the supervisor on duty was horrible
Business response:
Dear Chris, Thank you for sharing your feedback with us. Please accept our sincerest apologies for the inconvenience you faced during your recent visit. We understand the importance of a smooth check-in experience and understand how frustrating this situation must have been. We are actively reviewing our communication procedures to prevent similar issues in the future. Thank you for your understanding, and we hope to have the chance to serve you again.Sincerely,Hotel Management
Établissement sans plus.... Déjeuner seulement du gruau en sachet et muffin sec rien avoir avec la description....demande du papier de toilette et le personnels répond qu' ils ne peuvent nous en donner parce qu il vont en manquer alors nous avons eter en acheter.... Le manque de couverture le personnel n'a pas voulu allez chercher un autre couverture il faisait froid dans la chambre et nous avons eter acheter une grosse couverture.... Pour un séjour de 12 jours et un prix assez élever nous aurions aimez plus d accommodement.... read more
Business response:
Dear Fanny, Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced during your visit. Our goal is to provide every guest with a comfortable and enjoyable stay, and we regret that we did not meet that expectation during your time here. Our front desk team has been instructed to keep the supplies in stock so no guest is disappointed. We appreciate your comments as they help us identify areas for improvement. Please consider staying with us again so we can prov... read more
Whole place smells like stale smoke and mildew. I jave allergies and was covered in hives having an asthma attack. I adked for another room, opened the 208 room immediately hit in the face with stale cigarettes and mildew. Never ever ever would I stay here again. Brad the manager is a horribly rude person. Avoid unless you love healthy problems
Business response:
Dear Sarah, Thank you for being our guest and for the valuable feedback. Regarding your room, we apologize for its uncleanliness and any of our oversights. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel M... read more
Zero stars Mattress was as hard as a rock. Room was horribly outdated had cigarette burns on counter and broken toilet paper holder. There was no staff on site for check out and had to dial a number to talk to someone else at another location.
Business response:
Dear Briana, Thank you for sharing your feedback. We are truly sorry to hear about the discomfort and issues you experienced during your stay. The condition of the room you described is unacceptable, and we sincerely apologize for any inconvenience caused. Further, we regret the lack of on-site staff during check-out. This is not the service we strive to provide, and we will address both the maintenance and staffing concerns to improve the experience for future guests. We truly appreciate your feedback, as it helps us identi... read more
If there was an option for no star that is what I would give it. Its dirty, smelly, old, weird people stopping you in the halls and ask you for a ride, $ for uber and use of cell phone, noisy, dont mean to sound judgy but the people staying there dont seem trustworthy. It seems like they have a shelter going on in there. If thats the case, dont offer rooms to outsiders. Nobody wants to deal w that. My boyfriend and I left. We did not stay the 1 night we were supposed to. Felt itchy laying in the bed as well. Smelled, nothing... read more
Business response:
Dear Jalisa, Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We're committed to earning back your trust and becoming your go-to... read more
Extremely dry settings, woke up very congested, should not have to run the shower for an hour to make the room more comfortable. Barely any sheets to keep you warm on the bed. Very basic is what I expected, but at least keep the hallway clean. Probably will skip the lowest option next time.
Business response:
Dear Pedro, Thank you for sharing your feedback with us. We apologize for the discomfort you experienced during your stay. We understand how important a comfortable room environment is, and we'll work to address the concerns regarding air quality, bedding, and room temperature. We also appreciate your comments about cleanliness and will ensure our hallways are better maintained. Your feedback helps us improve, and we hope you'll consider giving us another chance to welcome you for the seamless stay you deserve.Sincerely,Hote... read more
The Bathroom was dirty and towels were wet. The vents in the bathroom were not working, awful cigarettes smell was coming in from the vents.
Business response:
Dear Edgar, We apologize for the issues you experienced during your recent stay with us. Your feedback will be discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before being allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
The sheet beds could be changed the ones I had were very dirty
Business response:
Dear Julio, Thank you for taking the time to share your feedback. We hope your overall stay was pleasant. We are sorry to hear about the condition of the sheets during your stay, as cleanliness is our top priority. Please know that this is not the standard we strive to maintain, and we will address this with our housekeeping team. We appreciate you bringing this to our attention and hope to welcome you back so we can provide a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.