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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noise, smoke smaller
Business response:
Dear Alan, We are sorry your stay did not meet your expectations. Cleanliness, comfort, and safety are incredibly important to us, and we regret that you encountered inconvenience during your time here. We will address them immediately to ensure a more pleasant environment for future guests. Your feedback is incredibly valuable to us, and we appreciate you bringing these matters to our attention. We hope to serve you better in the future.Sincerely,Hotel Management
Initially I was pleased to see a full refrigerator and a 2 burner stove top plus a microwave. Then I noticed the toilet set was askew. Then I noticed the fire alarm was dangling from the ceiling… but the beds were clean and no bugs so we stayed. On the second night of our stay the fire alarm went off at midnight. It was a terrifying moment. I must praise the town for their quick response with MANY fire truck. But standing in the cold while it was snowing was NOT pleasant. No one from the motel told us what was happening. Eve... read more
Business response:
Dear Catherine, Thank you for sharing your experience. While it’s great to hear you appreciated some aspects of your stay, we deeply regret the distress caused by the fire alarm incident and the lack of communication during that time. Guest comfort and safety are our priorities, and we will address these concerns with our team. Your feedback is truly valued. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
Room had cockroaches
Business response:
Dear Bethany,We apologize for the condition of your room during your stay. Ensuring a clean and comfortable environment is always our priority, and we regret failing to do so in this instance. Please know that we are addressing this issue with our team to prevent it from happening again. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Check in slow. No glasses or coffee cups or ice bucket for ice when we came in at 8pm. It had a kitchen, stove, refrig and counter. You would think it would be a little stocked with plastic cups at least. Nothing!!! Toilet running all night Heat blasted noisy air every 3 minutes. Had to turn it off finally. Bed sheet soiled. Ugh!!!
Business response:
Dear Carol,Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.