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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called 4 times after booking, starting over a month in advance. Every time I called, I advised I’d be a late check in. I was assured by each person that would not be a problem at all. Then on the day of my stay, my flight was delayed and the line for budget rental was nearly 3 hours long. Exhausted and frustrated, I finally arrived at the hotel ready to sleep only to be told that I could not be checked in because the system wouldn’t allow it. Not one person advised me there was a hard cut off for checking in, though I call... read more
Business response:
Dear Jannie,We sincerely apologize for the difficulties you encountered upon your arrival. It's concerning that despite your efforts to communicate the late check-in policy, it was not accurately conveyed. We understand how exhausting it must have been to deal with a delayed flight and a long wait for your car rental, only to find yourself unable to check in afterward. This is not the experience we want our guests to have. Your feedback is invaluable, and we are committed to addressing this matter with our team to ensure thi... read more
No one it’s at the desk half the time, staff rude
Business response:
Dear Meaghan,We’re sorry to learn about your concerns regarding staff availability and interactions. Ensuring attentive and respectful service is essential to us, and we regret that your experience didn’t reflect this commitment. Your feedback is invaluable as we work to address these issues and improve our service standards. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
Crumbs in the chair cushions. No dishes etc was dissapointing. Tent card said we could call the desk to make srrangememts but that was strange to me. Breakfast at 6-9:30 was a granola bar and coffee urns. My experience is tgats whats in the libby always. Not a timed breakfast and then taken up. No coffee pot in the room. Dirty behind bedside table with what looked like a crap pipe behind it
Business response:
Dear Cathy,Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your stay. Cleanliness and guest satisfaction are of utmost importance to us, and we regret that your room did not meet expectations. We also appreciate your feedback on the breakfast and amenities, which will be shared with the team for review and improvement. Please know that we are committed to maintaining a high standard of service and will address these concerns promptly. We hope you will consider giving... read more
Help.TV doesn’t work. Reported it to house keeping. They tried to fix it. Couldn’t do it. I reported it to front desk. Going out now and we’ll be back in 4 hours. Now still not fixed. Went to front desk again. Answer-no fix it person on weekends. Can’t move you as no rooms available. Can’t give you a discount or refund. No.
Business response:
Dear Gerald,We’re sorry for the inconvenience caused by the TV not functioning. We understand that it could be frustrating when issues like this arise, and timely resolution isn’t provided. We regret the lack of weekend maintenance and the impact this had on your experience. Your feedback is invaluable, and we’ll work on improving our response options for such situations to better accommodate our guests in the future. Thank you for the feedback. Sincerely,Hotel Management
Bedbugs I stayed at your facilities from 10-10-24 to 16-10-24. During this time I suffered bedbug bites which I reported to the Front Desk. I was told to wait for the managers call to inform about it but never received the call. I phoned your offices yesterday, 19-10-24 and told to wait for 48 hours for an answer. Today I received a refund for $100.00 to my bank account which I consider insufficient. I lost two days at work and had to attend an Emergency Room due to infection and itchness l have not I have not been able to s... read more
The bathroom had broken fixtures, the kitchen had all the cabinets dirty, there was a huge amount of oil in the room, the floor was dirty too, the bed linen was very dirty and stained with dirt, the bath towels were also dirty. I have nothing good to say about this hotel, it was a terrible stay, the bed felt like there were animals biting us while we were sleeping.
Business response:
Dear Patricia,First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet your expectations.We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence. We understand your frustr... read more
Room had roaches and carpet was filthy
Business response:
Dear William,We sincerely apologize that the room's cleanliness did not meet expectations, especially regarding the carpet condition. A comfortable, hygienic environment is essential, and your feedback will help us address these issues. Our team is dedicated to making sure future stays reflect the quality and comfort our guests deserve. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.