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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Glorified homeless shelter
Business response:
Dear Scott,We're sorry to learn that your experience didn't align with your expectations. Our goal is to provide a comfortable and welcoming stay for every guest, with accommodations that feel like a true home away from home. Your feedback is invaluable, and we will review it carefully to identify areas where we can enhance the guest experience and ensure our facilities meet the highest standards. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Managem... read more
I didn't like that they did not have a designated smoking area. They did not have 24 hour coffee available. Other than that staff was very friendly and hotel was clean
Business response:
Dear Alice, Thank you for the generous review and for taking the time to recognize our hotel. We are glad to know how much you enjoyed our well-maintained property and the great service provided by our staff. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. It was our pleasure to host your visit at Extended Stay America, and we hope to see you soon.Sincerely,Hotel Management
We paid for 2 beds the gave us 1. Then people who came in after us got our room. They would'nt help us and told us we were free to find another hotel. Ourcroom didn't have a hair dryer we had no room cleaning with fres towels when we asked for both staff was rude. We were told if we brought our dirty towels to front desk they would give us new ones. I will never stay here again.
Business response:
Dear Melody, Thank you for bringing these concerns to our attention. It is never our intention to disappoint our guests in any way, especially regarding guest rooms and amenities. The issues you outlined are not typical of our hotel, and we sincerely apologize for the impact they had on your stay. We will address these issues with our team members to understand what went wrong and to ensure such instances do not recur in the future. We continually strive to deliver service that goes above and beyond, and we hope you will con... read more
Needs repairs. Dirty. No amenities.
Business response:
Dear Kathleen,We sincerely apologize for your experience and appreciate your feedback regarding the condition of the hotel. It’s disappointing to hear that the cleanliness and amenities did not meet your expectations. Rest assured, we are committed to addressing these concerns with our team to provide a better experience for our guests. Your insights are invaluable as we work towards improvements. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincer... read more
Mold EVERYWHERE nails sticking out of walls and cabinets odor right when you walk in. Housekeeping only comes once a week!
Business response:
Dear Jacob, We sincerely regret that your stay did not meet expectations. We take concerns about the room’s condition very seriously, and feedback like yours helps us address areas that may need attention. Housekeeping services are scheduled weekly, but we are always happy to accommodate additional requests with a minimal fee as per your request. Your experience does not reflect our commitment to quality, and we hope to provide you with a much-improved stay in the future.Sincerely,Hotel Management
My wife woke up in the middle of the night to find roaches in our bathroom
Business response:
Dear Gregory,Thank you for bringing this issue to our attention. We sincerely apologize for the unsettling experience you and your wife encountered during your stay. The presence of pests is concerning, and we regret that this has affected your comfort. Please know that we take such concerns very seriously, and we will be addressing this with our team to ensure the issue is resolved. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wi... read more
We arrived at the hotel and was given a room that was already occupied and someone was sleeping on the bed! We then go down to the lobby to get a new room and we’re given a new key and room number and told “let me know if this works out, if not come back down”. The rooms were disgusting, white towels were stained, bathroom door handle was nonexistent, and the place bad a terrible odor. I will never be going to another extended stay again.
Business response:
Dear Isabelle,We sincerely apologize for the upsetting experience you had at our hotel. Being assigned an occupied room is unacceptable, and the condition of the alternative room fell far short of our standards. We regret any frustration and discomfort this may have caused. Please be rest assured that we will address your concerns with our team and take the necessary measures to prevent similar incidents in the future. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forward t... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.