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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entrance was dirty, the room smelled like something rotting. There was people walking around without shoes on in the front lobby and the place smelled like old water. Or standing water.
Business response:
Dear Kari, Thank you for your feedback. We apologize for the issues you encountered with the cleanliness and odor. We take these concerns seriously and will address them with our team to ensure a cleaner and more pleasant environment. We also regret the behavior you observed in the lobby. Your comments are valuable, and we will work to improve our services. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Dirty horrible bed broken couch
Business response:
Dear Barbara, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Property is in need of major renovations and thorough cleaning. Hall carpet was dirty walking to room. Kitchen was beat up and dirty. Refrigerator has large stain/dirt on outside, and inside was also dirty. Counter has several large cracks.
Business response:
Dear Stephen, We appreciate your feedback. Rest assured, we have stringent quality control standards in place to prevent the issues you encounter. We understand that our guests have numerous options, so our goal is to offer clean, comfortable suites at a reasonable price. The cleanliness and hotel conditions you described are unacceptable and do not meet our standards. We will address this with our staff and emphasize the importance of exceptional customer service and attention to detail. We are sorry for your experience wit... read more
We stayed for a hockey tournament. Pros-super close to the rink. Cons-This place is hanging on by a thread. It appeared as if the hallway carpets and alternative entry/exits hadn't been cleaned in months. Cobwebs with bugs, dirt and grime all over. I would have left but all other places were booked. -Shower would kick in and out-sometimes a drizzle, and was ice cold. -Refrigerator didn't work. Room temperature and freezer was not working properly, either. -Super old, outdated kitchen. Everything looks like it's been WELL use... read more
Business response:
Dear Monique, We appreciate your feedback and are sorry to hear that your experience did not meet expectations. The issues you encountered with cleanliness and the condition of the facilities are concerning, and we apologize for any discomfort they caused during your stay. Your comments will be shared with our team to ensure improvements are made, and we hope for the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
They didn’t have breakfast all they had is coffee hot chocolate muffin and nutri-grain
Business response:
Dear samantha, Thank you for your feedback. We apologize for the limited breakfast options you encountered during your stay. We strive to offer a variety of choices and are reviewing our breakfast offerings to better meet our guests' needs. We appreciate your comments and will work on providing a more satisfying breakfast experience in the future. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back with an improved breakfast selection. Sincerely,Hotel Management
No rooms ready when we got there..1/2 hour after check in time. Rug outside room was not vacuumed, dirty bathroom door hasn’t been cleaned for a long time. Place needs a major update. When we went to check out no one was at front desk. They were doing laundry . Omg
Business response:
Dear Gloria, We understand that timely and impeccable service is crucial, so we sincerely apologize for the delay in preparing your accommodations for your arrival. It is our team's priority to ensure that every guest receives exceptional service and that our accommodations are clean and comfortable. We appreciate you sharing your feedback about our property as it helps us in better planning for the future. We are also disheartened to hear about the service issues you encountered during check-out, and we hope you will accept... read more
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.