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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and dirty
Business response:
Dear Barbara,On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
No breakfast only coffee no service s unless you ask
Business response:
Dear Julio,Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments about (breakfast specifics) will be shared appropriately, as we always want to know what would enhance our guest experience.We hope you will return to stay with us another time; it was a pleasure hosting your visit.Sincerely,Hotel Management
There are several long term 'residents' that greeted us upon arrival outside. No room available at the property upon checkin for both our party, and several other people attempting to check in. Property was dark, unlit, and unsafe. There is no 'lobby' - just a desk and elevators. It feels like a 'no tell motel' and has the vibes of such.
Business response:
Dear Rachel,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
DGT……don’t go there! The substandard breakfast …offered only one packet of instant oatmeal (Quaker Oats brand) and that’s it! I told the person at the check in counter about this and another person (who had just moments before dropped off the coffee creamers) overheard me and said…”well that’s all we have”. I couldn’t believe this complacent attitude when there is a supermarket down the street where he could’ve went to buy some oatmeal. What lousy service! The only options for breakfast were snack bars…mostly sugary and smal... read more
Business response:
Dear George, Thank you for sharing your experience. We're truly sorry to hear that our breakfast offerings did not meet your expectations and that you encountered issues with room cleanliness. Your feedback regarding our staff's attitude and the lack of options is concerning, and we will address this with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying stay next time. Sincerely,Hotel Management
Not a hotel chain we would stay at again. We had several rooms booked. All were dirty. Carpets not clean, or were wet. Maids said they were not allowed to use vacuum cleaners for rooms. Floors were sticky when not carpeted. A mop was a broom with a hand towel around it. Really! Bath tubs were slippery, and no bars. No amenities in kitchen. Calling for help was no use, go down pick up what you need, if they have it. Breakfast is coffee in alcove next to check-in desk. No (actual or in effect) is the most common answer for any... read more
Business response:
Dear Daniel, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours... read more
This hotel was okay for a night- booked for a concert and was the closest to the venue we could find. There weren’t a ton of Uber options but eventually we got a driver. The biggest cons of the hotel were that it’s clearly a bit old and could use some updates and appears to be having some staffing issues. We arrived after 3pm and walked in to another couple waiting, they’d been there about 10 minutes and there was no staff. We waiting for about 10 minutes and ended up leaving to go get food first. There was a note saying on ... read more
Business response:
Dear Lindsey, Thank you for your feedback. We’re glad you chose our hotel for your concert stay but sincerely apologize for the staffing issues and wait time you experienced during check-in. Your comments about the need for updates are also noted, and we are actively working on improvements. We appreciate your understanding and patience. Your experience is important to us, and we hope to welcome you back for a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,468 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.