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Extended Stay America - Boston - Marlborough
- Hotels
- Marlborough, MA
About this business
Location details
19 Northboro Rd. E., Marlborough, MA, 01752, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not very up to date. Shower pressure was terrible. No usb plugs at all. Forgot my usb plug. So nothing. Choice of coffee for breakfast and 3 blueberry nutri grain bars. Not impressed. First time at an extended stay America. Probably won’t stay at one of these again.
Business response:
Dear Joanne, Thank you for your feedback. We apologize for the issues you faced during your stay, including the outdated room, poor shower pressure, and limited breakfast options. Your experience is not reflective of our standards, and we appreciate you bringing these concerns to our attention. We are actively working to enhance our amenities and services. We're sorry to hear that your first experience was disappointing, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
I will be asking for my. Obey back because the stay was AWFUL
Business response:
Dear Timothy, Thank you for your feedback. We sincerely apologize for the inconvenience encountered during your stay and understand your frustration. Please share more details of your concerns to make things right. We hope to have the opportunity to welcome you back for a much better experience.Sincerely,Hotel Management
Not happy Booked my hotel room at 12 PM. Just to be called at 10:30 at night to say there was no room available. So after my concert in boston, we had to find last minute accommodations. I was told that they tried to give me a courtesy call, but they waited until 10:30 at night to call me. Very unprofessional
Business response:
Dear LINDSAY, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your reservation and the timing of our communication. This is not the level of service we strive to provide, and we understand the frustration it caused, especially after your concert. Your feedback will be shared with our team to ensure such situations are handled more promptly and professionally in the future. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
When we saw there was no bathroom door we had a pretty good idea this place was not going to be great. A short time later when we tried to flush the toilet and nothing happened we were done. Went to the front desk to request another room and were told they had no rooms available. They said they would try to get us into a different room in the morning if someone checks out. We asked where were we supposed to go to the bathroom in the meantime, they said the public restrooms were on the first floor by the desk. I am elderly ma... read more
Business response:
Dear Alan, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The room was bad and bad cleaning the sofa was broken there was no mattress.
Business response:
Dear Timoteo, Thank you for your feedback. We sincerely apologize for the issues you encountered with the room, including the cleanliness and the condition of the sofa. This is not the standard we strive for, and we are taking immediate steps to address these concerns with our housekeeping and maintenance teams. We understand how important these details are and regret that your stay was affected. We hope to have the chance to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Marlborough
How is Extended Stay America - Boston - Marlborough rated?
Extended Stay America - Boston - Marlborough has a 2.9 star rating with 2,469 reviews.
When is Extended Stay America - Boston - Marlborough open?
Extended Stay America - Boston - Marlborough is open now. It will close tomorrow at 12:00 a.m.