Extended Stay America - Boston - Marlborough

Donna 

on Expedia

a year ago

I had friends coming into town for my dad’s celebration of life. I wanted to help them with their travels and get a local hotel room. We checked in late only to find people (on drugs perhaps) yelling in lobby, the room was so filthy I thought it wasn’t fully cleaned, and people loitering everywhere that we felt unsafe. There was nobody at the front desk so we just walked right out. I plan to call them for a reimbursement since we didn’t stay. The room btw had caked on food in the fridge, something resembling poop smeared in ... read more

Rodrigo 

on Expedia

a year ago

First, this is not a $179/night room the most I would pay is $59/night. Room had kitchenette but with nothing included to heat food or eat on. No microwave, no kettle. This was a bare minimum room with a high cost. Checked-in Thursday July 25th, room key did not work the whole four days we stayed. Staff tried to program it at least four times to no avail. Their solution was to have front desk escort us to our room and open the door for us. Room was not cleaned once in the four days. Manager Ryan was suppose to call me to exp... read more

Anonymous 

on Expedia

a year ago

Avoid at all costs Stay away from this hotel. This place is filthy, worn down and smells like weed and cigarettes. There were bags of garbage sitting in the hallway the entire 3 days I was there. The people who frequent this hotel are sketchy at best. There was gum covering my peephole. I will say, the actual room wasn’t as dirty as I would have expected it to be, but the smell was overwhelming. The continental breakfast was a joke. Coffee was spilled everywhere and there were 3 cereal bars in a basket. In the future, I will... read more

Sunil 

on Expedia

a year ago

Night staff didn't check me out after I handed over keys to room early and was charged late fee when i checked out 2days early. Also was charged for days 

Grant 

on Expedia

a year ago

The room smelled of Indian food spice and the smell would not go away. There was noise all night with loud tenants and police activity. Some bug noise outside the window was relentless. Cicadas? There was even a parking spot dedicated for police. The fixtures were rundown and rusty. TV didn’t work right. Wifi was okay. 

Dorothy 

on Expedia

a year ago

The room was not what was expected for a room that cost $250. The floors in the room were dirty. The bathroom was very bad…bathtub floor was dirty and the tub surround was rusted and VERY old in need of replacing. The water machine was broken. The ice machine didn’t work. We would not stay there again. 

Christian 

on Expedia

a year ago

Outdated, not clean, and poorly maintained. 

Shaun 

on Expedia

a year ago

Room was filthy, shower had mold, hair on sink, broken toilet paper holder, rug not vacuumed, and free breakfast was stale muffins and oatmeal. 

Kristina 

on Expedia

a year ago

BED BUGS! Checked in and after a couple hours discovered bed bugs crawling on the pillows. We immediately left. The management did give us a full refund which I appreciate but even though we never slept there I am covered in itchy bites.