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Extended Stay America - Boston - Saugus
- Hotels
- Saugus, MA
About this business
Location details
832 Broadway, Saugus, MA, 01906, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy, not kept up. Never again.
Business response:
Dear Heather,We sincerely apologize for the condition of the room during your stay. Cleanliness and upkeep are fundamental to us, and we regret that we fell short in this instance. We are addressing this matter with our team to ensure that rooms are properly maintained and meet the expectations of all our guests. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
First thing I notice was broken chair, tv not working and one of the bathroom fixtures was laying in the middle of the tub...never staying here again
Business response:
Dear Edwin,We sincerely apologize for the inconvenience you faced during your stay. It’s disheartening to learn that the condition of the furniture and amenities fell below expectations. Our goal is to provide a comfortable environment for all guests, and we regret that we did not meet that standard for you. Your feedback is invaluable, and we will be addressing this with our team as we strive to improve our services and facilities. We do hope you will stay with us another time so we can provide you with a much more satisfyi... read more
So grimy; blood on the shower curtain & mattress cover, hair in bathtub, beds didn’t have a heavier blanket and was just two sheets. Towels were stained and discolored. Looked like homeless people were staying/living here and the smell of cooking lingered through the hallway into our room staying for hours (not pleasant smelling food either btw). If this was $100 it would be easier to accept but over $300 is crazy. This property should have a secret shop type scenario happen so management can see what’s really going on at th... read more
Business response:
Dear Veronica,We sincerely apologize for the unpleasant conditions you experienced during your stay. It’s disheartening to hear about the cleanliness issues as well as the discomfort caused by the bedding and the situation in the hallway. Your feedback highlights concerns that we are taking seriously, and we appreciate your suggestions about oversights. We are committed to addressing these issues and improving the overall experience for our guests. We truly hope this unfortunate situation will not prevent you from staying wi... read more
Stains on floor, carpet, chat in corner was ripped pubic hair in sink so gross
Business response:
Dear Ryan, Thank you for sharing your candid review. We strive to provide every guest with a clean and comfortable room; therefore, we are very disappointed to read this was not your experience. Please accept our sincere apologies for the concerns you encountered in your suite and bathroom. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from stayin... read more
Staff tries their best to not help
Business response:
Dear Stacey,We're truly sorry that you felt our staff was not helpful during your stay. We strive to provide attentive service, and your experience is concerning. We will address this with our team to ensure that all guests receive the support they need. We appreciate you bringing this to our attention. We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
The staff member was very nice when we checked in but no one was at the front desk when we checked out, light were out at front desk and there didn't seem to be any breakfast. Someone else was on the phone trying to get assistance.
Business response:
Dear Maureen,We're glad that the staff member who checked you in was nice, but we are sorry for the difficulties you encountered during your checkout. The absence of staff at the front desk and the lack of breakfast options are concerning, and we will address these issues to ensure a more seamless experience for our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Getaway became an actual Get Away Where do I even begin. First the TV was broken, No ice Trays in room for ice! Bed felt like a rock. The chair in the room was destroyed. The bathroom door couldn't even shut. So if you want to poop in front of all your friends! Avoid this place.
Business response:
Dear Drake, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you faced during your stay, from the condition of the furniture to the issues with the bathroom door and bed comfort. This is not the experience we aim to provide, and your concerns will be addressed with the appropriate teams. We are committed to improving our services and ensuring future stays are more comfortable and enjoyable. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.... read more
I have stayed many places in my life. This is the worst. Please, if you love yourself, don’t stay here.
Business response:
Dear Eric,We sincerely apologize for the disappointment you experienced during your stay. We regret falling short of providing the quality and comfort you expected, and we truly regret that your time with us left such a negative impression. Your feedback is incredibly important, and we'll be reviewing these concerns closely with our team to ensure improvements are made. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the hospitality you deserve in the near future.... read more
Frequently asked questions about Extended Stay America - Boston - Saugus
How is Extended Stay America - Boston - Saugus rated?
Extended Stay America - Boston - Saugus has a 3.2 star rating with 2,087 reviews.
When is Extended Stay America - Boston - Saugus open?
Extended Stay America - Boston - Saugus is open now. It will close tomorrow at 12:00 a.m.