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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel had a musty smell in the halls and room. Hotel says free breakfast. A grab and go breakfast with (breakfast bars-prepackaged mini muffins - instant oatmeal and lousy coffee with no regular creamer) is not a real breakfast. If we did want something, we had to bring it tom our room. Don't know the situation there but people were hanging.around the lobby and parking lots. There was a large group when we returned late playing loud music and grilling in the rear parking lot. No toiletries in the bathroom and the phone d... read more
Business response:
Dear Joseph, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our front desk team can always help you with the most comfortable stay. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
We were shocked in the lack of upkeep. We could also easily hear our neighbors. There was a point where we thought someone was trying to break into our room.
Business response:
Dear Andrea, Thank you for choosing us. We are sorry for not meeting your expectations. We're aware of your input about the need for updating and renovating, and we're discussing it with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
One room was fine the other room had roaches we checked in the middle of the night after finding the roaches.
Business response:
Dear Guest, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours s... read more
I arrived at the hotel on July 9 as planned. And it was to my surprise when I learned that I did not have access to the hotel because there was no room available. I couldn't explain anything to my daughter who was attending this farce. I had to call the police because I was making this reservation a month in advance. I had to look for another hotel. It was really the biggest nightmare of my life.
Business response:
Dear Nadine, Thank you for sharing your review. We are genuinely sorry for the issues you and your daughter experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Sincerely,Hotel Management
Extended Stay - People Live Here We needed a very last minute hotel. Checked in around 9 and out at 5:30 the next morning. It is an extended stay meaning people live there long term. The halls stunk of food cooking, very outdated, the room had a gas stove top in it. Never ever would have stayed had this been planned ahead. As a woman travleing with her daughter I was not completely comfortable.
Business response:
Dear Katherine, Thank you for sharing your feedback. We are sorry if we missed out on any important opportunities to make your stay the seamless, memorable one you deserve. Please be assured that we take your concerns seriously and will address them with the appropriate parties. For future visits, please know our front desk is staffed around the clock and is always happy to handle anything that will make your stay more comfortable. We hope to have another chance to provide you with the outstanding hospitality you should rece... read more
There were bed bugs and there were cockroaches seen in the room everyday.
Business response:
Dear MUHAMMAD, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention, and we hope to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.