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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast, coffee & fruit bars. 1 bulb for all lamps. dirty windows. Entrance/exit doors propped open. No dish washer, oven nor dinnerware/pots. 2 burner stove. No water one morning so no showers. No suitcase stand, chair moved a lot. Worn towels. Trailer parked outside window so view was of it's side.
Business response:
Dear William, thank you for being our guest. We are sorry you were not happy with our complimentary breakfast, and your comments will be shared with our Brand Leaders, so they know our guests' desires regarding breakfast choices. Also, your other concerns are shared with appropriate individuals so that improvements can be made. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
I didn't like anything because they took my money for nothing (and refused to give it back).
Business response:
Dear MR. LawrenceSorry to hear you did not like anything from here, however you did have a preapid reservation and you did not show. Those type of reservations are non refundable . We hope that in the near future you will book directly with the Hotel and could experience the wonderful customer service we offer to our guest.Thank youManagement
Won't be staying there again.
Business response:
Dear Stephen, thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay. We hope you will consider giving us another chance to demonstrate the type of service we usually provide. Sincerely, Hotel Management
Disappointed For the money and location, this place is great. The hotel is very run down. The room was out of date, very filthy, the "white" bed sheets had a yellow tinge with hair that was not mine all over the bed and towles. The rooms and bathroom is set up like a hospital. I would never stay here again.
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
The place is falling apart. Really needs an upgrade. I’ve stayed at these hotels in the past and they were pretty nice. This place was a dump. Vending didn’t work, worthless kitchen; no eating or cooking utensils whatsoever. What’s the point? Panels falling off in the elevator. Laundry and garbage left out in the hall overnight. No place to get toiletries.
Business response:
Dennis, thank you for your recent stay at our hotel. We are sorry that you were unaware of our dishware policy. Please know that the dishwares are available at our front desk so that our guests can collect them whenever required. We have also taken note of your additional comments regarding our property upgrade and elevator condition, and we will share this with the appropriate individuals to enhance future guest experiences. Thank you again for your feedback; we hope you will stay with us again for a much-improved experienc... read more
The room was not cleaned at 1:00 am when my daughter arrived from out of town for my mothers funeral. They had no other rooms so they went up the street to an other hote. Very upsetting. I have still not received my refund from this disapointment!
Business response:
Eileen, thank you for sharing your concerns. We apologize for being unable to accommodate your daughter as our accommodations were not prepared by our housekeeping team. We will discuss your comments with our associates to enhance our guest experience. If you have any doubt with regard to the refund, please feel free to reach us at our front office. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.