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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walked In On Someone Sleeping! When I got there the check in process was unbearably long, for myself and several other people in line. I was given my keys to a room, they didn’t work twice. On the 3rd try and employee assisted me, and when I walked into the room... SOMEONE WAS ASLEEP IN THE BED! This happened to another pair down the hall from where I was! I was given the keys to my own room, and it was unoccupied. The desk chairs in the room were covered in crumbs and cat hair. The bed was comfortable but that’s about the o... read more
Business response:
Madison, thank you for your review. We are sorry for the inconvenience you had at the time of check-in and for the service issue you encountered. Your feedback has been discussed with our front desk staff to ensure this is never repeated. We have also asked our housekeeping team to be more diligent going forward. We would welcome another chance to show you all our true hospitality spirit. Sincerely, Hotel Management
Horrible stay The hall ways smelled musty plowing was horrible the bed sheets smelled musty
Business response:
Jeremy, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Leonardo, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Fire Alarms go off often Suspcious activity around property Police circle premises often and are called here on guest they release their reservation list to them Also I did not want their housekeeping I brought my own towels that were clearly clean and folded on the shelf and they took him and still have not returned them. The door to the laundry room often jams and I wouldn’t leave your laundry unattended for I have seen people touching other people’s clothes including my own for no reason out of the washer and tried to ste... read more
Business response:
Thank you for taking the time to leave comments about your visit. We apologize for your disappointing experience and for the issues you have outlined in the review. We take all your comments seriously and will take the necessary action appropriately. We regret the inconvenience caused. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management
Likely one of the worst experiences ever in a hotel. First, a random man off the street bangs on my door aggressively at 5p when I’m sleeping and my wife is sick in bed. I open the door and he’s clearly not a hotel employee. He says he wants to do maintenance on TV and I don’t let him in. Then I call lobby and Assistant Manager demands that I let him in immediately to do work on TV with no notice or, if not, he’ll evict me. When I asked to speak to his supervisor or see the terms of service he proceeded to call the cops and ... read more
Business response:
Thank you for taking the time to review our hotel. The isolated incident you highlight in your review concerns us very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience next time. Thank you once again for your feedback. We hope you will give us an opportunity to make this up to you a... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.