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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location right off rte 93 and 495
Business response:
Dear david, Thank you for taking the time to review our hotel. We are glad you loved our location close to the highway and apologize if there were any inconveniences not addressed. We value our guest's feedback as we continually strive to grow and improve our guest services. We hope to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management
The place is old and smelly. There is a bug in the bath tube, and the bath tube looked dirty.
Business response:
Dear Guest, Please accept our apologies for the condition of your suite and any oversight on our part. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
They should be reported Just after checking in, we saw cockroaches in our room and checked out immediately . It’s been two months and still waiting on our refund. I’ve contacted hotel multiple times with no call back and no answers. I would never recommend this hotel to anyone.
Business response:
Dear Donna, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Dirty smelly
Business response:
Dear Nadine, Please accept our apologies for failing to meet your expectations. We always want our guests to enjoy seamless service and exceptional accommodations, and we regret that this was not entirely your impression. The cleanliness issues you described are unacceptable and not representative of our hotel's standards. Therefore, we take your feedback seriously and will address the same with our housekeeping team to see what went wrong and ensure such matters do not affect future guests. We hope you will consider giving ... read more
The rooms were disgusting, the checkin area was full of rif-raf and in disarray. “Breakfast” was scant and had to be taken back to the room to be eaten. Tried to get my money back after seeing the state of the rooms but they would not allow me to because I’d “checked in” even though I only just walked into the room. Would never recommend.
Business response:
Dear Cheryl, Thank you for choosing us. We care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. You and your feedback are valuable for our business, and we will address it adequately. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
This establishment had cockroaches. I attempted to cancel with Travelocity but I’m STILL being charged for a place I couldn’t stay at. Cockroaches!
Business response:
Dear Virginia, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will conside... read more
Room smelled. The pillows were so thin felt like sleeping on a napkin. Comfortable was thin and bed uncomfortable
Business response:
Dear Cynthia, Thank you for leaving your valuable comments. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. We will review the instances you mentioned as we are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We look forward to the opportunity to welcome you again for a flawless stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.