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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do NOT stay here! Check-in was horrible. They were double booked and turning families away. Drug users clearly EVERYWHERE! My daughter and I walked in our room that was pre paid for three nights and walked out. So I lost out on my money for our stay. On the way to the new hotel our Lyft driver said “good thing you got out when you did! That place is always on the news and in the news paper for crime, drugs, prostitution” This is only a brief summary of the place... do NOT stay here....
Business response:
Dear Lori, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
They do not have cleaning service we have to bring the towells every day to lobby and they do not pick up the trash from the roms.
Business response:
Thank you for posting a review of your stay. We apologize for the inconvenience you had due to our housekeeping policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is always available upon request at a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Refrigerator leaked. Bathroom sink had lipstick all over it. The carpet felt wet in a few places. No blankets in the room. Time on the clock by the bed and on the microwave was wrong.
Business response:
Thank you for your review. We apologize for the maintenance and housekeeping issues you encountered while you were here. We do have procedures in place to prevent these types of mistakes. Regrettably, we missed something in our routine while you were here, and for that, we are deeply sorry. Please be assured that we have discussed your concerns with the respective teams, and we're working with them to fix all the problems immediately. We appreciate your valuable feedback and hope that you will give us a second chance to make... read more
Smelly hotel Hotel had a terrible smell in the hallway and the rooms. Breakfast was only muffins, bars and coffee. Not worth staying.
Business response:
Thank you for reviewing your stay. We apologize for the odor issue you experienced while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while planning new breakfast offerings. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Rooms are stinky, no utensils
Business response:
Indranil, we sincerely apologize for not meeting your expectations with regard to your room. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not clean, not sanitary, not safe, not civilized. The second i pulled into the hotel was very disappointing and from what i saw, i was a bit concerned for my own well being. There were several drunk people in the parking lot drinking beers, i pulled up next to a car with a gentleman smoking something off of aluminum foil, all that should have been enough for me to get out of there but i figured i'd go in and make the best of it. When i arrived I was placed in room 119 and upon check-in I overheard the two ladies at the desk,... read more
Business response:
We apologize that our staff didn’t action your complaint regarding the maintenance issue in your room, which impacted your stay. Your feedback is essential, so we have discussed it with the concerned team, ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
A trap house that charges per night My father stayed here during a trip to boston our family was attending, I stayed the night prior and refused to stay another night there. My dad thought I was overreacting, he realized I wasn't being dramatic once he arrived at the hotel. Again, he was greeted by a bunch of shirtless, middle aged men, hanging out by the beds of their trucks drinking beers and acting belligerently. His room lacked the maintenance issue that mine did the night before, however he did complain the WIFI doesn't... read more
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.