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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So I wasn’t able to sleep good, I was in at 8:30pm and left at 12:30am couldn’t sleep because receptionist had 2 very young children in the lobby and they were making noise by talking screaming etc !! I was trying to fall asleep but couldn’t !!! Was waste of my money and they charged me 2x still fighting with this issue
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Will not be returning. There was blood on one of the pillows, a food wrapper and clothes tag near the bed floor and when I went to the front desk to ask for assistance on the WiFi, the front desk clerk was making out with, I’m assuming her boyfriend. It was awkward and not professional. Would definitely not recommend!
Business response:
We are sorry for the unpleasant experience you had at the front desk and regret the cleanliness issues you encountered in your room. We understand your frustration and have shared your comments with the appropriate teams to be more diligent in their efforts going forward so that it is not repeated again in the future. Please consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The rooms were out dated, lacked in cleanliness, and safety. I had to switch my room a few times! I only stayed one night for work purposes. NEVER AGAIN!
Business response:
Thank you for choosing us for your overnight stay. We would like to offer you our apologies for your unpleasant experience at our hotel. We take the cleanliness of our rooms very seriously, so we are sorry that both the rooms we allocated were not up to your expectations. Your feedback has been shared with the housekeeping team and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
Bad Noisy doors banging all night cabinets slamming next door room next to me slamming door all night 530 in the am swearing in Spanish
Business response:
Kevin, thank you for choosing ou hotel. We are sorry for the disturbance caused to you. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
I don’t like anything about this place people are not friendly
Business response:
We cannot apologize enough for the poor service you received during your visit. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Thank you again for your feedback, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Did not get what I booked/paid for The hotel overbooked their rooms and was unable to accommodate a single father traveling with his teenage daughter by providing a second bed (even though that was already reserved and paid for). The front desk didn’t even try to fix the problem when we arrived, and since we were late for the Congress, I couldn’t address it until much later that night. The night shift did try to fix things by splitting us into separate rooms, but couldn’t guarantee it for the duration of our stay. I spent 2 ... read more
Business response:
Michael, thank you for providing feedback about your stay. We apologize for the reservation issues you encountered and were not able to accommodate you with the room you booked. Our goal is to provide exceptional service to our guests, and we are sorry this was not your experience. Our general manager is personally following up on your comments, so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.