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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stuffy cigarette smell in the elevator The hotel has a no smoking police but cigarette smell very bad in the elevator and stair case. Room was stuffy, stained counters and trash undersneath beds. Not too clean looking room. I Had just one night stay thank God.
Business response:
Thank you for choosing our hotel for your overnight stay. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas, and I appreciate you bringing this to my attention so I can address it appropriately. Your feedback with regard to cleanliness has been shared with our housekeeping team to be more diligent in their efforts. Thanks again for being our guest, and please give us another opportunity to redeem ourselves on your next visit to our area.... read more
dirty and smells Upon check in front desk asked if I wanted my email address on file. I declined. When we were done checking in I asked about the wifi access. She said that is why I asked for your email. Better communication needed. My room had the heat on at 80 degrees and the windows wide open( it was raining). I closed the windows and turned down the heat to be hit with a good awful smell of smoke. I opened the windows back up for fresh air. The floor was not vacuumed as there was used tea bags, coins, toe nail clippings,... read more
Business response:
Craig, we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Not a clean room in the place Checked in right at 3. Was sent to room on 3rd floor room that was trashed. Sent to a first floor room with all the linens on the floor and not made up. They then sent us to the 2nd floor which was under construction and went with us to make sure this room was ready. They only had to remove am overflowing trash barrel so 3rd times the charm. Except for the smell of the sealant on the final floors they were in the process of putting in the adjacent rooms. Also could never get into WiFi as system ... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Nasty place The tub was dirty as well as the kitchen counter and stove. Internet would not work half the time and I was told to use my phone or call the internet company. The staff was very nice during the day but at night they were nasty. The fire alarm kept going off and police were there because one of the tenants that lived there was breaking into vehicle. This place was my worst nightmare so I went to the Marriott
Business response:
Anett, we are so sorry you encountered so many difficulties and that we were unable to assist you well. This is unusual at our hotel, and we are working with our staff members in an effort to enhance our service and facilities. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Don’t stay This hotel is falling apart, not taken care and looks like it hasn’t been cleaned or vacuumed in months. The first room I was checked into was still left the same way the person that checked out left it. Apparently I was give back a room based on what the front desk thought was clean, not what the computer stated.
Business response:
Melissa, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We hope you will give us another chance so that we can we can provide you with the kind of hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We sincerely apologize for not living up to your expectations. We was disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing a good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
On behalf of our entire team, I sincerely apologize for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
it was very dirty, no soap or toiletries no satisfied at all. no clean no toiletries, no cream for coffee no complimentary bottles of water. For the money not worth it.
Business response:
Thank you for your feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are always complimentary. We hope you will give us another chance to prove ourselves, and we hope to see you again on your next... read more
Not what I expected We arrived about 8:00pm. We were sent to the first room, dragging luggage and dog on a leash, to find out the room had not been cleaned from the previous occupant. Went back to lobby to be assigned another room. That too had not been cleaned. We returned to the lobby and said, :that's it, you're two for two, we are leaving. The desk staff who seemed to be in charge explained that he was on the phone with Expedia because they were overbooked and he doubted we find other accommodations. Not sure if this was... read more
Business response:
We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.