Extended Stay America - Boston - Tewksbury

Peter 

on Expedia

8 years ago

When we arrived there were no rooms ready came back at 9 PM in the evening only to find out there were still no rooms ready. The entire housekeeping staff walked off the job. We had to wait an hour for a room to be ready. In addition the elevator was inoperable. The staff was not very polite. It could be that they were dealing with many issues. It would make me wonder as to why the housekeeping staff walked off. 

Heather 

on Expedia

8 years ago

Save your Money and stay somewhere else This hotel was the worst I have stayed at ever! The rooms were gross, we had 3 of them and they were all bad, there was hair on the counters, brown stains on the bedspreads, the stove was full of rusty standing water, no toilet paper, the front desk person was no where to be found for almost half an hour while we called and tried looking for her etc, a big bag of trash was left outside our room for the entire first night, the outside door to the hotel didn't lock so anyone could enter ... read more

G 

on Expedia

8 years ago

Terrible hotel I reserved a non-smoking room. Got a smoking room. Elevator did not work. Front desk did respond or call back after leaving multiple messages. 

Alvaro 

on Expedia

8 years ago

Convenient location but dirty I hope the terrible smell leaves my nose any time soon.... 

Disgusted guest 

on Expedia

9 years ago

Worst hotel ever! NO service or value for money Do not stay here. There are tons of other options in the area. Staff makes you go to the front desk if you need anything including towels or cups which should be in the room. Breakfast is a joke! Oatmeal and breakfast bars- they call it grab and go breakfast. Staff is useless! Clientele is really sketchy! 

Anonymous 

on Expedia

9 years ago

Make sure you pay attention when u book. I booked it online, there was not a option for non-smoking/smoking so I assumed I was getting a non smoking room. Benounce to me I was wrong. Not a pleasurable experience. 

Anonymous 

on Expedia

9 years ago

I arrived at this hotel to find the front desk staff not present. I waited more than 5 minutes for someone to return. The lobby wasn't inviting and little messy and in need a good cleaning. I took the stairs up to my second floor room. There the stairwell was dirty and had trash on the floor. I took a different stairwell back out to the car and it also had trash on the floor. I decided to take the elevator back up to the second floor when I brought my bags in. The elevator floor was sticky and smelled like an outhouse. At f... read more