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Extended Stay America - Boston - Tewksbury
- Hotels
- Tewksbury, MA
About this business
Location details
1910 Andover St., Tewksbury, MA, 01876, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Unclean room Room was not cleaned when we checked in — had to go downstairs and request a new one. Man didn’t apologize for inconvenience or anything. Second-floor hallway smelled like marijuana. There was a trash bag full of towels in the hall all night.
Business response:
Steven, we apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our housekeeping department to tighten procedures to make sure that we deliver a superb stay every time. Again, please accept our apologies. We hope you will stay with us again so that we can have another chance to impress you in the future. Sincerely, Hotel ... read more
The room was musty, the linen, pillows and towels were thin. The overall property needs updating and cleaning.
Business response:
Michael, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Avoid! This place is basically a giant crack den. Apparently some people live here full-time, and most of them are junkies. Place smelled of smoke most everywhere. It didn't have a gym or pool, which was kind of disappointing considering I've paid less for hotels that have these amenities, The only good thing is that Longhorn Steakhouse was next door....which was where I ended up eating the three nights I was there because the room was too dirty to even want to cook in.
Business response:
Mannya, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the cleanliness and smoke issue you encountered while you were here. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Dirty the while building stinks. The check in took long and when I got to my room it was horrible . The smell made my uncomfortable, on top of that the room was suppose to be a non smoking room and there were cigarettes ashes on the night stand and bathroom . I had to go down and ask for another room. I wanted to leave but i know that if I do I wouldn't get reimbursed because I book the room through hotels.com.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Orbitz lied! I was told this was a Marriott hotel on the phone! WHAT A FAR CRY FROM THAT! They use this hotel for people on Ssd when they have no room for them at the shelters! HORRIBLE place to stay
Business response:
We are so sorry for disappointing you. We always strive to deliver a pleasant stay experience for all our guest, so we hope you will give us a chance to prove ourselves to you on a future visit. Sincerely, General Manager
Location is the only positive to this hotel We didn't have a terrible experience but it sure wasn't a great one either. The rooms are dated and don't feel really clean. The staff was some what present but not hospitable. One staff member even said, "what do you want?" The over all hotel smells like cigarette smoke and the in room kitchen was a joke. It was nice to have a refrigerator and microwave but everything else felt dirty and run down. We just needed a place to sleep but would have been disappointed if we were looking ... read more
Business response:
Michelle, we appreciate you taking the time out of your day to let us know how we can improve, and we assure you we will do just that. Your feedback will be shared with our team in an effort to improve our service and facilities. Thanks again for your valuable feedback, and we hope you will give us another opportunity to serve you better. Sincerely, General Manager
Beds were horrible and AC didn't work very well location was good for what we were there for staff nice hotel clean
Business response:
Thank you for your review. Although you liked our location, please accept our sincere apologies for the issues you had with the comfort of your bedding. I have shared your concern with my management team for any future changes. We hope you will come and see us again soon. Sincerely, General Manager
Not a business hotel!!! Breakfast terrible, no workout facilities, wifi spotty, not enough hangers in room to hang clothes, tv is terrible - resolution isn't set right from source to TV. This results in big black stripes on sides/bottom of screen. Make that double the width for Showtime. Literally not watchable. Although the staff is very friendly, there is no one at the desk to pickup the phone. Going to the front desk to get something results in failure as there is no one there. Picking up the phone at the front desk per t... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. S... read more
Frequently asked questions about Extended Stay America - Boston - Tewksbury
How is Extended Stay America - Boston - Tewksbury rated?
Extended Stay America - Boston - Tewksbury has a 3.2 star rating with 1,416 reviews.
When is Extended Stay America - Boston - Tewksbury open?
Extended Stay America - Boston - Tewksbury is open now. It will close tomorrow at 12:00 a.m.